EVERYTHING PSL OWNERS NEED TO KNOW ABOUT THEIR ACCOUNTS AND TICKETS
All PSL owners are afforded the option of renewing their PSL seat locations and parking passes (if applicable) for any postseason games held at M&T Bank Stadium. It is our policy that playoff ticket invoices reflect billing for a two-game package, which represents the maximum number of potential home playoff games.
Playoff invoices are typically mailed in November, if it is determined that the Ravens could qualify to host a postseason game at M&T Bank Stadium. Playoff invoices will be mailed when possible. However, invoices may be sent via email in December in certain circumstances. Please make sure that your email address is up to date and that Ravens emails are being delivered to your inbox, rather than to a junk or spam folder.
For the first time, the Ravens and the National Football League are offering PSL Owners the opportunity to commit to playoff tickets prior to the start of the regular season with no money down. Commit now and lock in regular-season pricing if the Ravens are fortunate enough to host a Wild Card Playoff game at M&T Bank Stadium. This benefit is exclusive to PSL Owner and is only good until September 10, 2015, when the Wild Card price will increase.
Option 1 – Pay As We Play
Reserve your playoff tickets without any money down now by securely storing your credit card on file to be charged ONLY when a home playoff game is guaranteed. At that time, the appropriate amount will be charged and a second charge would only occur if the Ravens host the AFC Championship game. Your invoice will display the maximum total that could be charged, if the Ravens are fortunate enough to host a Divisional Round and AFC Championship game. You will be charged the regular-season price if the Ravens are fortunate enough to host a Wild Card game and you will only be charged after a home game is guaranteed.
Option 2 – Pay in Full Before September 10
Pay for your playoff tickets in full now based on the early offer for the maximum total charge if the Ravens are fortunate enough to host a Divisional Round and an AFC Championship game. If we host a Wild Card game, then your account will be credited the difference in price between the Divisional price and your regular season price. If we do not host one or both games, then your account will be credited the difference.
Option 3 – Do nothing now and wait to be invoiced later
If you choose to not take advantage of this early opt-in benefit, you will still receive a playoff ticket notification at a later date. However, Wild Card game pricing will be at the higher rate.
Online – Log in to “My Ravens Account” at the bottom of this page. Your account number and PIN are required. After logging into your account, select “Continue to Payment Options.” Then select your payment option. Be sure to select “Pay as We Play” if you want to store your card to be charged at a later date. If you select, “Single Payment,” then you will be charged in full today. Enter your payment method and leave the rest to us. Online users please note: each step must be completed to enroll and it is not necessary to return this form if you use the online process.
By Mail – Complete the form that was included with your season ticket mailing and return to Baltimore Ravens Ticket Office, Attn: Playoff Tickets, 1101 Russell St, Baltimore, MD 21230
By Fax – Complete the form that was included with your season ticket mailing and return to 410-468-1340
Please note that payment plans cannot be completed over the phone because we need your written authorization for a charge that will take place at a later date.
All PSL Owners can log in to Account Manager to view invoices, pay bills, and manage tickets online. Scroll down to the bottom of this page to log in. Your account number and a password or PIN number is required. If you need to retrieve your log in credentials, please call the ticket office at 410-261-RAVE (7283).
*Please note that PSL Owners should never share account information, including account number and password, with untrusted sources.
PSL Owners can renew 2015 season tickets online through account manager. For a step-by-step guide to renewing tickets online, Download the How to Renew Guide or call 410-261-RAVE (7283).
PSL Owners can reprint tickets through Account Manager for no extra fee. If tickets were lost or stolen, make sure to select the option to create a new barcode. This will make the original printed tickets invalid. For instructions on how to print at home, Download the How to Print at Home Guide or view the following video.
If you cannot attend a game, you can use Account Manager to transfer tickets to a friend, donate tickets to charity, or sell tickets via NFL Ticket Exchange. For more information, visit the Unused Ticket Options page.
We continue to focus on recognizing your commitment to us with our newly-expanded PSL Owner Rewards Program (previously Ravens Rewards). All PSL Owners are now eligible to receive one of more than 2,000 Ravens-centric rewards by renewing for 2015. Click here for more information on prizes and how to increase your chances of being selected.
In order to purchase Ravens Season Tickets in M&T Bank Stadium, the purchase of a PERMANENT SEAT LICENSE (PSL) is required. A Permanent Seat License is a one-time purchase that transfers the ownership rights of the seat(s) from the team to the individual licensee. It is a contractual agreement between the team and the PSL Owner and, as long as the tickets are renewed each season, YOU own your seats. This means that the team cannot relocate your seats and you can pass your seats down to family members or decide who gets them next.
To change the address on a PSL account, the account holder of record must submit a written request, including the PSL account number, old address, new address, and signature of the PSL account holder. For business accounts, please send an address update on company letterhead and include signatures from two employees. You will receive a confirmation email or phone call once the address change has been processed. We recommend that you not use a P.O. Box address, in the event that a special delivery service is used. Special delivery services typically do not deliver to P.O. Box addresses.
The last day to change your address for the 2015 season tickets mailing and the yearbook mailing was May 29th.
To change the name on a personal account, a PSL Transfer Form must be completed. This will transfer the PSLs into new ownership. Download a PSL Transfer Form »
To change the attention name on a corporate account, a written request must be made in writing by the person listed as the original attention name or by a current officer of the organization with a brief description of why the name is changing, i.e. new contact or left company. Requests of this nature must be submitted on company letterhead. Please include the PSL account number on all correspondence.
Phone numbers and email address can be updated online through Account Manager or by calling the ticket office at 410-261-RAVE (7283).
We are currently sold out of PSLs with a wait list and are unable to upgrade seats. The best way to upgrade seats for the upcoming season would be to sell your current PSL and purchase a new PSL from another current owner. The PSL Marketplace is the official website to buy or sell Ravens PSLs.
We are currently sold out of PSLs with a wait list. If you are looking to purchase additional PSLs, you can buy from a current PSL Owner through the PSL Marketplace or join the Wait List. For more information on buying PSLs, the Marketplace, and joining the Wait List, visit the Buy/Sell PSLs page.
Current PSL Owners can sell PSLs to a friend or family member by completing a PSL Transfer Form. If you are looking for a buyer, you can list your PSLs for sale online through the PSL Marketplace website.
Those parties who intend to transfer the rights to their Permanent Seat License(s) must submit an official PSL Transfer Form to the Ravens Ticket Office. These forms must be submitted prior by May 15th in order for the transaction to take effect for the upcoming season. After this deadline, any transfers received prior to October 15th will be processed during the season, in time for potential playoff games. Transfer processing periods are from January 1st – May 15th and from September 1st – October 15th each year.
Download a Permanent Seat License Transfer Form or contact Ravens Customer Service at 410-261-RAVE (7283). A $50 per seat transfer fee is required for all transfers. In the event of a death in the family, the transfer fee may be waived with proper documentation, if the PSL is going to an immediate family member. Original forms and signatures are also required (no copies or faxes) to complete the transfer. The signature of the current owner must also be notarized. Parking passes are not transferable.
The PSL Marketplace is the official website to buy or sell Ravens PSLs. You can view prior sales data for similar seats and post listings of PSLs you want to sell. The Marketplace will take a 5% commission from the seller and add 10% to the cost for the buyer. For more information on selling PSLs, the Marketplace, and the face value of PSLs, visit the Buy/Sell PSLs page.
Pricing varies depending on the section or zone of the stadium. PSLs may be sold for higher than face value if you are using the PSL Marketplace web site or buying from a current PSL Owner. The face value for PSLs and the cost of season tickets can be found on our seating diagram.
Season parking passes are sold to PSL owners by permit only. All stadium parking lots are currently sold out. Parking is not transferrable.
A limited number of season parking passes are available in the Horseshoe Casino Garage, with options for general parking and valet parking. Please call the ticket office at 410-261-RAVE (7283) for more information or return the Order Form to purchase a pass.
Season parking passes are also available in private lots and garages in the area through Parking Panda.
Tickets should be secured in a safe place at all times. If tickets are lost, stolen or the correct game tickets are left at home, tickets can be re-printed under the following guidelines:
Reprints can be obtained from Account Manager, by calling the ticket office at 410-261-RAVE or at specified ticket windows on gameday.
PSL Owners received season ticket invoices via email on Friday, January 30 and via mail the week of February 16. Ticket prices remain the same for a third-consecutive season. Season tickets must be paid in full by June 1, 2015. Payments can be made via cash, check, money order or credit card. The Ravens accept MasterCard, Visa and American Express credit card payments.
Payments can be made online (sign in to your online account manager), by phone at 410-261-RAVE (7283), by mail, or in person at the ticket office. Download the How To Renew Guide for help with renewing online.
For your convenience, season ticket renewal billing is issued in two installments. The first invoice indicates billing for 50 percent of your total amount due. Final invoices will be mailed in mid-April for any remaining balance. This final payment is due the first week in June. Any playoff and/or re-sale credits, if applicable, have been applied towards your renewal. See chart below for 2015 due dates.
|2015 Season Ticket Billing||Due Date|
|50% of Season Ticket Amount Due (First installment)||March 11|
|50% of Season Ticket Amount Due (Second and final installment)||June 1|
PSL Owners have the option to sign up for one of five payment options listed below.
Please note that the automatic payment plan options (2 Installment, 3-Month & 4-Month Plans) can only be signed up for online through Account Manager or by returning the Payment Plan Form. The automatic payment plans require written authorization and CANNOT be charged by phone. Download the How to Renew Guide for help with renewing online.
Throughout the year, PSL Owners are welcome to pay in installments towards the next season’s tickets. Please call the ticket office at 410-261-RAVE (7283) to make payments.
PSL Owners can typically expect, depending upon the game schedule, that their season tickets will arrive in late July.
For ticket sales information, inquiries regarding your PSL account, and other questions, the Baltimore Ravens Customer Service lines are available Monday through Friday from 9 a.m. to 5 p.m. In order for us to better serve you please have your PSL Account Number available at the time of your call.
Ravens Ticket Office Phone: (410) 261-RAVE (7283)
Ravens Ticket Office Fax: (410) 468-1340
Send correspondence to :
Attention: Ticket Office
1101 Russell Street
Baltimore, MD 21230
Please label all correspondence with the appropriate subject (i.e. Attn: Address Change, PSL Transfer, etc.).
For Ticket Payments Only:
Baltimore Ravens, L.P.
P.O. Box 64254
Baltimore, MD 21264-4254