Reduced Capacity FAQs

Reduced Capacity FAQs

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Will fans be able to attend games at M&T Bank Stadium?

Due to ongoing restrictions on public gathering, we must have permission from state and local authorities to host games. That permission is still pending. Based on the social distancing guidelines and fan safety protocols developed by health experts, governmental officials and the NFL, the safest way to host fans at M&T Bank Stadium is with a reduced seating capacity. With current guidelines, the suggested maximum number of fans we would host is 14,000 (capacity number subject to change).

How does this impact PSL Owners?

Due to the significant drop in capacity, 2020 season tickets have been deferred until 2021. PSL owners will not lose the rights to their seats when we resume in 2021.

Are PSL Owners able to sit in their current seat location if single game tickets become available?

With the creation of a new socially distanced, seat configuration with the implementations of health protocols, it is unlikely or not possible for PSL owners to purchase their exact seat location. It would also be subject to the process used for individual ticket sales.

How does this affect Single Game Tickets?

Single-Game Tickets are not currently for sale. For those who have already purchased through NFL-licensed channels, please review information regarding the refund policy, as those tickets are no longer available due to the reduced capacity. The refund policies for single game tickets purchased through NFL Licensed Channels are as follows (the Ravens do not currently offer primary ticket sales via SeatGeek or StubHub): 

  • Ticketmaster: Automatic refunds provided for all primary and resale ticket purchases within 30 days of cancellation.
  • SeatGeek: Refunds provided upon request for all primary and resale ticket purchases within 30 days of cancellation.
  • StubHub: No refunds except in states where it is required by law (Maryland does not have that requirement). Credit issued worth 120% of original order. Credit expires in 2022 and can be used on any future StubHub purchase.

If Single-Game tickets become available over the course of the season, options will be shared with PSL Owners and previous ticket buyers. Monitor www.BaltimoreRavens.com for more information when it becomes available.

I paid my invoice already, how do I request a refund?

All payments made for the 2020 season have been credited to each account. Account holders have the option to leave credits on the account to be applied against 2021 renewal. Refunds can be requested via the same method as the payment was made (same credit card or check). If you choose to leave the funds as an account credit, there is no need to contact the Ravens. If you are requesting a full refund, please email this request to ravens.ticketoffice@ravens.nfl.net or call (410) 261-7283.

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Can I request a certain amount back for a refund?

Yes, you can request a partial refund. If you are requesting a partial refund, please email this request to ravens.ticketoffice@ravens.nfl.net or call (410) 261-7283 leaving a voicemail with your name and the account number and indicating the request for a partial refund.

I requested a refund, but my check hasn't come in the mail yet - why is it taking so long?

It typically takes 4-5 weeks, but the time may be delayed. Once the refund has been processed you will receive a confirmation email.

We appreciate your patience.

What if I am a PSL Owner, but didn't receive the email announcing season ticket deferral?

We would be happy to resend the email if you did not receive it originally. Please email this request to ravens.ticketoffice@ravens.nfl.net or call (410) 261-RAVE (7283) for more clarification. Click here to review a copy of the original email.

What do I need to do if I have sold or transferred some of my tickets for the 2020 season?

All tickets will automatically be returned to the original account. No action is required on your part. Any funds will be applied to the account as a credit.

Are PSLs still for sale?

Yes. PSLs are available for purchase and open for the 2021 Season and monthly payments are available. Please contact ticket.sales@ravens.nfl.net or call (410) 261-RAVE (7283) for any inquiries and to speak to a sales representative.

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