Ravens Team Member Communication Portal
Know Before You Go
TIMELINE
9:00am: D/E/F/NN Lots Open
12:00pm: Team Member Shuttle
3:50pm: Guest Parking Lots Open
3:50pm: Command Center Staffed
4:00pm: Gatehouse LL & Ravenswalk Open
4:20pm: Media Gate & Press Box Open
5:20pm: The Landing, Roof Deck Open
6:20pm: All Gates Open
8:20pm: Kickoff/Tailgating Ends
Start of 3rd quarter: Alcohol Cutoff
11:30pm: Anticipated End Time
GATES
Gates open to Public at 6:20pm
All Gates Are Open
Smoking Pens: Gates A, B & D will have smoking pens set 15 min. after kickoff
Team Member Check In Locations:
SE Lobby: 9:00am Daily Use
Gate C: 12:00pm for SAFE/Fanatics
SW Lobby: 12:00pm For GSHAs & Hospitality Village
Gate D: 1:00pm For Hospitality Evermore/ABM
Media Gate: 4:20pm
PARKING
Guest Parking Lots Open at 3:50pm
A,B,C,D,F,G,H,N,NN,O,K,L
Lots In Use
All Lots in Use
ADA Lots - B/C, R, $60 first come first serve
Tailgating
No Tailgating: D,E,F, Casino
Cold Only: K,L,SWH
Hot: A, B/C,G,H,N,NN,O
Text for Help: 410-324-6141
MARKETING
Gameday Sponsor: Ledo Pizza
Gate Giveaway: Winter Scarf (Ledo Pizza) First 15,000 Fans
Special Effects:
5:30pm Continuity Check
Pyro: Anthem, Player Intros, after scores & after halftime
Co2 Towers: Intros
Fog Curtain: Intros
Pixmob (NOVA's on handrails)
Light out at Anthem, Intros, Caws to Arms, MD Moment
National Anthem: Gabby Samone
Color Guard: Army & Vietnam Vets
Flyover: N/A
Flag: N/A
Honorary Captain: Joni Holifield
Legend: Cary Williams
Promotions:
Southwest Captain of the Game
CSX Seats for Service
Wawa Kickoff Kid
Honor Rows
Rising Stars Relay (pregame)
Honorary Captain
Dunkin Defensive Section
Perch Party
MD Lotto Pass for Cash
Halftime: Marching Ravens
TICKET OFFICE
Club Level - Face Painting 6:20 PM-8:20 PM (NW 250, SW 229) Post Game Bars - N/A SE Family Waiting Area - Section 224, Ops to setup for postgame family/friends
The Perch - DJ Kopec at Section 534, Big Truck Bar at Section 507, Pregame Live Show Section 519, Perch Merch Sold at 501, 514 & 540, Corner Notches Will Have Heaters
Hospitality Tents/Sales Tables - 5:20 PM Miller Lite Gatehouse Lower Level - Open at 4:00pm Miller Lite Roof Deck - 5:20pm—7:50pm Opens to GA 8:05 PM
PSL Experiences: Sideline VIP (sec 119), Tunnel (sec 126), West Endzone Field Visit (will call window).
RAVENSWALK
Setup/Load In: 2:30pm
Exhibitors Ready By: 3:45pm
Ravenswalk Opens: 4:00pm
Band Marching: 6:55pm
Ravenswalk Closes/Tailgating Ends: 8:20pm
CONCESSIONS/RETAIL
Vouchers Accepted at All Locations EXCEPT: Action Station on Club Level,
Chesapeake Market, Jimmy's Seafood, & Shake Shack
EMPLOYEE Concession Stands open @ 5:20 PM Sections 115 & 532
Cookies & Milk: 324, 362, 406, 444 & Club Elevator Entrances
Crush of the Game: Liberty Crush 204 & 234
Hot Dog of the Game: The Bay Starter Dog
Kickoff Classic Locations: All Items Under $5 Flock Friendly Pricing
RETAIL:
All Locations Open with Matchup Pins Available
Flock Shop at Gate A Plaza & Merch Trailer on Ravenswalk @ 4:00 PM
Lululemon Product is 40% Off
Blankets, Gloves, Knit Hats, Scarves, & Hand Warmers are Prominent in Each Location
GUEST EXPERIENCE
The guest experience team (Colleen, Charlie, Ryan, Kevin, & Jonathan) can be found on the Guest Services Channel. Guest Services Phone Extensions:
GS 100: (8124) GS 118: (8101) GS 500: (8529) GS 527: (8528) Command Center: (8050)
There will be a Guest Services Carts located at Sections 118, 134L, 519 & 546 for responsible driver sign-up: Now done via QR code. 1st game certificates & celebratory buttons.
Reverse ATMS: 117,146,250, 502, 529 (M&T Bank Stadium is cashless. Please report to command center if you see any cash transactions).
REWARDS & RECOGNITION
Donut Day & Team Member Giveaway
Rewards & Recognitions
Meet our November President Award Winners🎉
SAFE - Joan Miller
Ravens – Shawn Hubbard
MSA – Roxanne Thompson
Hospitality Evermore - Charmaine Looney
Fanatics - Ari Wister
APEX - Mykal Harris
2022-2024 Rewards & Recognition Committee

Jordan Bonner
People, Culture & Inclusion Manager – Employee Experience
BALTIMORE RAVENS

Rolanda Chambers
Supervisor
SAFE

Jasmine Chiazor
People, Culture & Inclusion Manager – Talent Acquisition
BALTIMORE RAVENS

Sarah Conlin
General Manager of Food & Beverage Operations
ARAMARK

Colleen Helak
Director of Guest Experience
BALTIMORE RAVENS

Leticcia Miranda
Office and Events Manager
SAFE

Tory Nymick
Entertainment Marketing Manager
BALTIMORE RAVENS

Ryan Stango
Sr. Coordinator of Guest Experience
BALTIMORE RAVENS

Charlie Sweeney
Guest Experience Manager
BALTIMORE RAVENS

Rich Tamayo
Sr. Vice President of Stadium Operations and Guest Experience
BALTIMORE RAVENS
We're excited to reignite our committee's mission with fresh ideas and renewed enthusiasm. This is your chance to help shape how we recognize and reward the outstanding work happening beyond the field. Whether it's creating innovative recognition programs, planning fun and engaging events, or simply sharing new ideas on how we can make our team feel valued, your input is essential.
We're also looking to expand our committee with new members who are passionate about making a difference. We are looking for members from each partner. If you are interested in joining, please let me know as we will welcome your participation. This diverse input will ensure that our recognition efforts resonate across the entire organization, reflecting the unique contributions from every area of our team.
Here's what we're looking forward to:
• New Ideas: Bring your best ideas on how we can enhance our rewards and recognition efforts.
• Creative Programs: Let's brainstorm and develop new initiatives that will surprise and delight our team members.
• Active Participation: We want everyone's voice to be heard—your involvement will help us create a dynamic and inclusive recognition culture.
This is more than just a committee—it's an opportunity to make a real impact on our workplace culture and practical application of hospitality in color. By working together, we can build a rewards and recognition program that not only motivates but also inspires every team member to continue giving their best.
Let's come together with renewed passion and make a difference that will resonate throughout our organization. I'm excited to see what we can achieve as a team, and I can't wait to hear your ideas!
Please join us at our next meeting on October 1st as we kick off this exciting new chapter for 2025 and beyond. You can RSVP below before September 17th.
Together, let's make our Rewards & Recognition Committee the heartbeat of the Raven's game day culture. If you have any thoughts or suggestions beforehand, feel free to reach out to charlie.sweeney@ravens.nfl.net — I'd love to hear from you!
