Fan Guide

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RAVENS FAN GUIDE

RAVENS FAN GUIDE

Our mission is winning – winning football games on the field and winning off the field by serving our fans and being a positive force in the community.

NFL Bag Policy

In order to provide a safer environment for the public and significantly expedite guest entry into NFL stadiums, M&T Bank Stadium follows the NFL Clear Bag Policy. Only the following types of bags are allowed:

  • Bags that are clear plastic, vinyl, or PVC and do not exceed 12" x 6" x 12". The bags may be hand-carried or have a shoulder strap. (Officially licensed NFL team logo clear plastic tote bag measuring 12" x 6" x 12" is available through club merchandise outlets).
  • One Gallon clear plastic freezer bag (Ziploc bag or similar)
  • Small clutch bag approximately the size of a hand, with or without a handle or strap. This can be carried separately or within a clear plastic bag.

Admission Policy

All gates open 2 hours prior to kickoff. Due to heightened security measures at the gates, we strongly urge all guests to arrive at the stadium as early as possible to avoid entrance delays, particularly in colder weather. Re-entry into M&T Bank Stadium is not permitted. If medication is required, be sure to have it with you upon entry. All guests entering the stadium are subject to search. Refusal to comply may be grounds to prohibit admission. Guest will not be permitted to enter the stadium if they are visibly intoxicated.

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Fan Credo Expectations

When you attend a game at M&T Bank Stadium, you should expect a great deal from this event. Our goals are:

  • Excellent competition: The Ravens goal is to go to and win Super Bowls.
  • Excellent effort: Ravens players are expected to give their best on every play.
  • Excellent customer satisfaction: Ravens and stadium employees will do everything possible to make your day at the stadium the best it can be.
  • The best video display boards and sound system in any stadium in the country.
  • A clean stadium, especially in the restrooms and concession areas.
  • Concessionaires who serve the best and most varied food in any stadium.
  • The friendliest, most courteous, knowledgeable and efficient game day staff anywhere.
  • Fellow fans who celebrate the Ravens and the NFL experience, but who do not interfere with other fans enjoyment of the game.

Fan Behavior

Ravens fans are the best in the NFL due to their enthusiasm, team support and sportsmanship. Fans help shape the Ravens' image. We encourage our fans to create a high-energy environment in lending support to the team while maintaining a friendly and family-oriented atmosphere.

Abusive/foul language, fighting, unruly behavior or behavior that is illegal in nature will not be tolerated and will result in immediate ejection without refund. Offenders are subject to possible legal consequences of their actions and PSL Owners will be notified regarding any incidents with guests holding tickets for their seats. Such incidents will be reviewed in conjunction with past PSL account history and patterns of inappropriate behavior will result in the loss of rights to PSL's and Season Tickets.

All game day employees work hand in hand at each of our games to ensure your game day experience is a positive one. Have fun, root hard, show respect for the fans around you, but don't be a jerk!

Accessible (ADA) Seating and Parking

Accessible (ADA) seating is available throughout the stadium, on all three levels. Guests who require ADA seating, including PSL Owners, should contact the ticket office at 410-261-RAVE (7283) to purchase those seats in advance. Seats are offered on a first-come, first-serve basis and ADA seating may not be available on game day. ADA parking is located in lots B/C and Lot R (located off of the Russell Street service drive). ADA parking cannot be purchased in advance and is first-come, first-serve. Access to disabled parking spaces is limited to vehicles with disabled license plates or valid disabled hangtags. In addition, the person to whom the disabled tag was issued must be in the vehicle, will be asked to provide a state MVA disabled registration card, state-issued identification and a valid game ticket.

Address Change

To change the address on a PSL account, the request must be submitted in writing. The PSL Owner should include the account number on the fax or letter. An email notice must come from the email address listed on the account. An address change form is preferred.

For business accounts, please send the address update on company letterhead, including a signature from the secondary account name, a President or CEO.

Please remember to change your phone numbers and e-mail address. Send requests to

Baltimore
Ravens Ticket Office
Attn: Address Change
M&T Bank Stadium
1101 Russell Street Baltimore, MD 21230
Fax: 410-468-1340

Email: ravens.ticketoffice@ravens.nfl.net

The last day to change your address prior to the season ticket mailing and yearbook mailing was the last business day in May.

Once your address update has been processed, you will receive an email confirmation.

Please remember to change your phone numbers and e-mail address. Send requests to:

Baltimore Ravens Ticket Office
Attn: Address Change
M&T Bank Stadium
1101 Russell Street Baltimore, MD 21230
Fax: 410-468-1340

The last day to change your address prior to the 2015 season ticket mailing and yearbook mailing was the last business day in May.

Once your address update has been processed, you will receive an email confirmation.

Alcohol

Fans must be 21 or older to purchase/consume alcoholic beverages at the stadium and parking lots. Proper identification is required to purchase any alcoholic beverage. The Ravens and our concessionaire reserve the right to check proof of legal drinking age. Guests will not be permitted to enter the stadium if they are visibly intoxicated. Drunk and disorderly behavior will result in ejection from the stadium without refund. A maximum of two (2) alcoholic beverages per purchase is permitted, which may be reduced without prior notice. All alcohol sales end at the conclusion of the third (3rd) quarter, but may be discontinued at any time at the discretion of stadium management.

Area Parking Garages and Surface Lots

All lots at M&T Bank Stadium are sold in advance by permit only. If you do not have a permit, please consider an area garage or surface lot. Look for the Ravens logo at downtown parking locations! There are more than 30,000 spaces in garages and lots North, East, South and West of M&T Bank Stadium. For locations of parking garages, call 410-261-RAVE (7283) or see our Directions/Parking section.

Park and Ride Bus Transportation

For transit information, call: 410-539-5000 or 1-866-RIDE-MTA or visit https://mta.maryland.gov/

Reserve Ravens Parking In Advance

For fans without permits for M&T Bank Stadium parking lots, an arrangement has been established with Parking Panda to allow fans advance purchase of guaranteed Ravens parking at a host of downtown locations on a single game or season basis.

Click here to purchase advanced parking »

Ravens Ride

Ravens Ride offers a safe, comfortable and convenient transportation solution with departures from Carney, Jessup, South West & White Marsh Park and Rides as well as Manchester, Westminster and Owings Mills.

The "Ravens Walk" bus will depart 3.5 hours prior to kickoff so you may enjoy Ravens Walk before the game! Reservations are strongly suggested for the "Ravens Walk" bus. For more information on pricing, pickup times, and to find the location nearest you, please visit www.ravensride.com.

Season bus passes are available at discounted rates, and pre-season game transportation is also available.

ATM Machines

Nine (9) M&T Bank ATM machines are located throughout the stadium. Four ATM machines are located on the lower level concourse (Sections 107, 117, 134 and 146), three are located on the Club Level concourse (Sections 226 and 249) and two are located on the upper level concourse (Sections 502 and 530).

Banners

Banners are permitted provided they are not commercial, political, offensive, or in poor taste. Banners may not obstruct the view of any fans; cover existing stadium signage including fascia walls/field walls or markings; or present any safety hazard. Banners or flags may not be attached to a pole.

Bicycle Parking

Bicycle Parking - The designated bicycle parking area at M&T Bank Stadium is conveniently located along the Gwynns Falls Trail, between gates B & C. The area is marked with a large reflective sign and is monitored by security personnel during Ravens games.

Cameras/Video Equipment

Small still photography cameras are permitted in the stadium during Ravens games. Small pocket sized digital cameras with a zoom lens 6 inches or shorter are permitted. Larger 35mm cameras cannot exceed 3 inches in length. Please refrain from using flash photography. Video cameras are strictly prohibited. NFL policy prohibits the video taping of any Ravens game unless written authorization has been obtained from the Baltimore Ravens

Charging Stations

Charging stations for mobile phones and devices are available, courtesy of Verizon. Charging stations are available at sections 100, 117, 132, 144, 500, 516, 526, & 551. On the Club Level, charging stations are available in the Northeast and Southwest elevator lobbies.

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Closed Captioning

The Ravens have teamed up with Home Team Captions and Caption Colorado to provide closed captioning for deaf and hard of hearing individuals at all home games. Closed captioning for the public address system is available on the ribbon boards around the seating bowl, as well as in the Ravens’ official mobile app. Closed captioning for the Ravens’ radio broadcast is also available in the official mobile app.

Captioning is available via personal smartphones or a courtesy handset acquired on gameday. Deaf and hard of hearing guests can enable their personal device at any time by following these easy steps:

For the Ravens’ Radio Broadcast:
• Go to www.mobilecap.net.
• When prompted, enter your name and event ID 1016.
• The program will start running automatically.
• Please remember to log out after the event.

The courtesy handsets can be acquired on game day at any Guest Services Location (Section 100, 127, 500, or 527), or at the Club Level Concierge Desks (Sections 202, 223, 229, or 250) inside M&T Bank Stadium.

Children - Age 2 and Under

Children age 2 and under may be held in an adult’s lap and are not required to have a ticket to the game.

Club Level Re-Entry Policy

The Club Level is exclusive to club and suite level ticket holders. You must have a valid game day ticket for entry. When leaving the Club Level, a Club Level re-entry pass must be obtained. This pass will be required along with the Club Level game ticket to re-enter the Club Level.

Club Lounge Availability

Club lounges are available for non-gameday events and offer great views of the city. This exclusive facility is available for weddings, social events, business meetings and other functions. Contact Aramark at 410-230-8004 to book your event.

Concessions

Ravens fans can expect outstanding qulity and value when seeking refreshments. Aramark, a nationally recognized leader in stadium concessions, provides an extensive assortment of dining options, ranging from standard stadium fare to local favorites. There are 44 concession stands located on the lower and upper levels and 11 stands on the Club Level. Aramark accepts Visa, Master Card, American Express, and Discover.

Credit Cards

The Ravens accept Visa, MasterCard or American Express. Visa is the preferred card of the Baltimore Ravens and is welcomed wherever payment cards are accepted. Whether you’re purchasing game tickets, breezing through the concession line or buying that special piece of merchandise, for game day, Visa is the way to go!

Designated Drivers

Fans of legal drinking age who hold a valid driver's license are eligible to become designated drivers. For pledging not to drink alcoholic beverages during the game and for accepting responsibility for driving other members of their group home, designated drivers receive a redeemable coupon for use at the concession stands for one free O'Doul's non-alcoholic beer or Coca-Cola fountain soda product during the game. Sign up at any Guest Services Center or on the Club Level at any one of the four concierge desks.

#RavensNeverDriveDrunk

Ejection

The Ravens will eject any person whose behavior is unacceptable or illegal in nature. Game tickets are collected without refund and the offender(s) will be escorted from M&T Bank Stadium. Offenders are subject to possible legal consequences of their actions and PSL Owners will be notified regarding any incidents with guests holding tickets for their seats. Such incidents will be reviewed in conjunction with past PSL account history and patterns of inappropriate behavior could result in the loss of rights to PSL's and Season Tickets. See the Text for Help section below for more information on stadium assistance related to unacceptable behavior and PSL Incident Review for additional information on the incident review process.

Fans arrested or ejected from the stadium will be prohibited from attending future Ravens games until they have completed an online fan conduct class and they submit a letter of apology to the Ravens regardless of the results of the review process. Unauthorized fans who jump onto the field surface at any point during the game are considered trespassers and will be arrested.

Elevators

There are two banks of elevators located on both the North and South sides of the stadium for use by suite patrons, holding either suite tickets or passes, and disabled persons. Only guests with suite-level tickets may enter the elevator lobbies from the exterior of the stadium. Disabled persons may enter elevator lobbies from the interior concourse. Elevators are located at sections 102, 124, 129, and 151.

Escalators (Club Only)

There are two private escalators that pro.ide ticket holders access to the Club Level located near sections 128 and 148. A club level ticket or suite ticket is required to access this level

FirstAid

Five (5) first aid stations are located throughout the stadium. Union Memorial Hospital provides medical services two (2) hours prior to the game, during the game and up to 30 minutes after the game ends. In the event of a medical emergency, please notify the nearest Ravens personnel. First aid locations are: Lower Level Concourse: Sections 100 & 127; Club Level: Section 203; Upper Level and Upper Suite Level: Sections 518 & 545.

Flexible Scheduling

As part of NBC’s agreement to televise Sunday night football, flexible scheduling will be utilized for Sunday start times in weeks 5-17. This allows the NFL to bring more attractive match-ups to a national audience late in the season, and allows teams having breakout years to play their way onto the Sunday night schedule. The NFL will announce the Sunday night match-up as well as games moving to 4:15 p.m. ET, no later than twelve (12) days prior to the scheduled games. For week 17, the required notice goes to 6 days prior to the scheduled games. We suggest that you monitor our site www.baltimoreravens.com and other media sources to confirm game times throughout the season.

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Getting to M&T Bank Stadium

Two great options are MTA public transportation and the Ravens Ride bus service. For light rail service, subway or bus routes call the MTA at 410-539-5000 or 1-866-RIDE-MTA or visit mta.maryland.gov. Get more information on parking here.

Gate Entry to M&T Bank Stadium

Entry gates are Gate A (North), Gate B (East), Gate C (Southeast) or Gate D (Southwest), Media Gate (South), Hamburg Gate (Northwest) and two gates on the West side of the stadium. Suite entrances are exclusively for use by fans holding suite level tickets. Gates open to the public 2 hours prior to kickoff. Tickets will be scanned using bar code readers upon entry to ensure authenticity.

Guest Services Centers

Guest Services Centers are located throughout the stadium. Guest Services representatives assists fans during games with stadium information, lost children, driving directions, car trouble, wheelchairs and hearing impaired devices. Guest Services Centers are located on the lower level concourse (Sections 100 & 127), upper level concourse (Sections 525 & 553) and at the Club Level concierge desks (Sections 202/203, 223/224, 229/230 and 250/251).

First-time visitors are encouraged to visit one of the Guest Services centers to receive a First Game Certificate to commemorate the experience and a button to wear during the game! Buttons are also available for military appreciation, birthdays, and other celebrations.

Lost and Found

Any items found should be turned in immediately to a Guest Services attendant, Club Level concierge desk or to an usher. To inquire about lost items, contact Lost & Found at 410-230-8505. Due to the volume of calls, the lost and found at M&T Bank Stadium is voicemail operated. Please leave a message indicating a description of your missing item, your name and contact information. Stadium security will return your call only if your item has been recovered.

Lost Children Wristbands

All guests are encouraged to visit a Guest Services Center with their children to obtain an ID wristband. The child’s name, wristband number, and seat location is registered in a confidential log book. Any child who is lost would then be escorted to a Guest Services Center and quickly returned to his/her respective seat location.

NOTE: Depending on the needs of the guest, this service is available to all, regardless of age.

Lost or Stolen Tickets / Re-Prints

Tickets should be secured in a safe place at all times. If tickets are lost or stolen, tickets can be re-printed under the following guidelines: Tickets lost, left at home or incorrect game ticket – A non-refundable, $20.00 per ticket fee will apply to all ticket re-prints. Damaged tickets – Re-prints will be provided at no charge if the original ticket is provided and verified by the ticket office. Stolen Tickets – Re-prints will be provided at no charge only after an official police report is provided to the ticket office. Re-prints can be obtained by calling the ticket office at 410-261-RAVE or at specified ticket windows on gameday.

Mascot Appearances

Poe is available to make appearances at special events! If you'd like to book Poe for your next party or event please visit www.baltimoreravens.com/mascots or call 410-701-4000.

Merchandise

Stadium retail stores are operated by the Baltimore Ravens. There are 16 merchandise locations at M&T Bank Stadium. Store locations are as follows: Lower level concourse (Sections 100, 105, 113, 121, 126, 132, 140 and 146), on the Club Level (Sections 203, 226 and 248), on the upper level concourse (Sections 501, 526, 534 and 546) and a merchandise tent on Ravens Walk. For all of your Ravens merchandise log onto www.shop.baltimoreravens.com or call 410-230-8224.

Name Change

To change the attention name on an account, requests must be submitted in writing to the Ravens ticket office by the primary account holder of record. If the account is in a company’s name, the request must be made on company letterhead. The PSL Owner must include their account number and signature on the fax or letter. Depending on the nature of the change, a transfer form may be required.

Online Account Manager

PSL Owners can log in to the online Ticket Account Manager to make payments, access mobile tickets, forward tickets to a friend, donate tickets to charity, buy ticket to an upcoming game, or post ticket for sale on TicketExchange.

*Please note that PSL Owners should never share account information, including account number and password, with untrusted sources.

Parking Operations

The parking operator for the Camden Yards Sports Complex is SP+. To contact SP+, call 410-347-9330. Parking lots open 5 hours prior to kickoff. All lots at M&T Bank Stadium are sold by permit only. Please call in advance if you have a bus or oversized vehicle.

PSL Account Incident Review

Incidents of inappropriate behavior or ejection involving guests holding tickets for PSL seat locations are reviewed to determine if the incident violates PSL Agreement fan conduct provisions. The review of the incident would include the following:

  1. A determination of the nature and seriousness of the incident. Any incident resulting in ejection would be considered serious.
  2. The relationship the offender(s) has to the PSL Owner.
  3. How the tickets were acquired by the offender(s).
  4. Past history of incidents related to the PSL Owner or PSL account or the offenders.
  5. A notification of the incident and results of the review will be provided by mail to the PSL Owner once the review is completed.

Ravens PSL, Wait List Marketplace

Looking to buy or sell PSLs or wait list positions? Visit the Ravens PSL Marketplace is the official site to buy or sell your Ravens PSLs and Wait List Positions. All postings are verified by the Ravens.

Ravens Ticket Office

Mailing Address:
Baltimore Ravens
M&T Bank Stadium
1101 Russell Street
Baltimore, MD 21230

Phone: 410-261-RAVE
Fax: 410-468-1340
TTY Service for Hearing Impaired: 410-243-9994

M&T Bank Stadium Box Office 
Hours of operation: Mon-Fri 9:00 a.m.-5:00 p.m. (also open Saturday prior to home games from 10 am to 4 pm and Sundays for game day)

Single game Ravens ticket purchases will begin on Wednesday, July 22 through the box office. All other stadium event tickets may be purchased at the box office at any time.

RavensWalk

Tired of doing all the work to put on the perfect tailgate? If so, leave the food at home and head to RavensWalk for the ultimate tailgate experience for all Ravens Fans. Located on the walkway leading from Oriole Park to M&T Bank Stadium, between lots B and C, fans can experience one of the NFL's best pre-game tailgate areas. Open 3 hours before every Ravens home game, fans can enjoy a number of different bars and food stations (with special pricing), a live DJ and a big screen TV while participating in fun tailgate activities.

Restrooms

There are 46 restrooms on the upper and lower concourses and 28 on the Club Level. Family restrooms (with changing tables) are located on the lower level concourse, Sections 127 & 153; upper level concourse Sections 513, 527, 540 & 553. Changing stations are available in all restrooms. All restrooms are handicap accessible.

Permanent Seat Licenses & Season Tickets

Permanent Seat Licenses and season tickets are currently sold out and a waiting list ("The List") has been created for interested parties. Contact the ticket office at 410-261-RAVE (7283) for more information. Fans looking to buy or sell PSLs can also visit the Ravens PSL Marketplace.

Season Suites

For information on purchasing a luxury suite for the season at M&T Bank Stadium, please call 410-701-4128.

Single Game Tickets

​Purchase Tickets

Fans may purchase available tickets online. Single game tickets for the 2018 season go on sale Thursday, April 19 at 8:00 pm. Please note that you may also turn on the option to display resale tickets, which may be listed at higher than face value. This website only sells tickets at or above face value. Ticket fees are lower on the Ravens site, at $8.50 per ticket, compared to Ticketmaster fees that are 15%.

Smoking Policy

M&T Bank Stadium is now a smoke-free facility as required by Maryland State Law. There are no designated smoking areas inside M&T Bank Stadium. Designated smoking areas are located outside of Gates A, B, C, and D. Proceed to the designated smoking areas 25 feet or greater from the stadium entry gates. This policy also applies to electronic cigarettes or any alternative smoking product – they are not permitted. Guests who fail to comply with this policy may be ejected from the stadium. Thank you for your attention to this new policy.

Stadium Tours

Stadium tours run about 90 minutes and typically include visits to the locker room, press level, club level, suite level, and partial field access. The tour guide will provide interesting facts about the stadium and team throughout the tour. To schedule a tour or for more information, please visit the Stadium Tour page of the website or call 410-261-RAVE (7283).

Tailgating Rules

For Ravens games, please download the [Parking Rules & Regulations Brochure](http://blogs.baltimoreravens.com/documents/tickets/Parking-Brochure.pdf "Parking Brochure") for more information.

Parking rules and regulations may vary for other, non-Ravens events at M&T Bank Stadium. Please call the ticket office at 410-261-RAVE (7283) for more information.

For oversized vehicles, please call SP+ at 410-347-9330.

Text for Help

A text messaging service is available at M&T Bank Stadium that allows any guest to text for help from a cell phone at any event. With Text For Help, fans can report any issue or concern. It’s fast, easy and convenient.

1. Open a blank text message and address the message to

410-324-6141

2. Text messages can be up to 160 characters in length

3. A subject for the text message is not required.

4. When your text message is received, you receive an immediate response message stating, “Your message has been received by stadium personnel.”

5. The issue will be reported to appropriate stadium personnel. If more information is needed, the operator will respond with additional questions.

The List

"The List" is the official wait list for PSL and season ticket purchases. Membership is capped at 3,000. For information on how to join please call the ticket office at 410-261-RAVE(7283) or visit our Wait List section.

Ticket Exchange Policy

The Ravens Ticket Office does not exchange tickets.

Ticket Donation

You can conveniently donate your tickets to the Ravens local charity through the Ravens All-Community Team Foundation. Simply log in to your personal account and select the tickets you wish to donate. Click Donate to Charity and your tickets will be automatically forwarded to the Community Relations Department. Please note: tickets must be sent at least 5 days prior to the game to allow for proper distribution.

Ticket Reprints

Tickets should be secured in a safe place at all times. If tickets are lost, stolen or the correct game tickets are left at home, tickets can be re-printed under the following guidelines:

  • Tickets lost or left at home: A $20.00 fee will apply to all ticket re-prints. This fee is non-refundable.
  • Damaged Tickets: Re-prints will be provided at no charge if the original ticket is provided and verified by the ticket office.
  • Stolen Tickets: Re-prints will be provided at no charge only after an official police report is provided to the Ticket Office.

Reprints can be obtained by calling the ticket office at 410-261-RAVE or at specified ticket windows on game day.

Ticket Forwarding/Ticket Transfer

Email your tickets to virtually anyone up to 2 hours before any home game via ticket transfer. This service allows you the option to email tickets to friends, family or clients when you can’t attend a game. Simply log in to your personal account and follow these easy steps.

Download the How to Transfer Guide.

Ticket Re-Selling on Stadium Property

For the safety and enjoyment of our fans, please note that ticket re-sales on or around M&T Bank Stadium and the Camden Yards Sports Complex (including box office and parking areas) are subject to the following laws:

  • Ticket re-sale constitutes solicitation and/or commercial activity, both of which are prohibited by Maryland law on property owned or operated by the Maryland Stadium Authority. Such conduct could result in citation and criminal prosecution.

Transfer of PSLs

Between January 1 and May 15 or September 1 and October 15 of each year, PSL transfers are permitted by completing a PSL Transfer Form online via the PSL Marketplace. All transfers must be approved by the Ravens and there is a $50 per seat fee for private transfers. Parking passes are not transferable. Please visit www.baltimoreravens.com/tickets for more information

Umbrellas

Umbrellas are not permitted in the stadium for the safety and sightlines of other fans. Rain gear of choice is a poncho. For more information on prohibited/permitted items see our list above.

WiFi

M&T Bank Stadium now features a state of the art, high density WiFi system that allows fans to quickly connect to the internet. This service, provided by Verizon and Extreme Networks, is free to all fans. WiFi coaches will be located throughout M&T Bank Stadium on game day to assist fans in connecting to the internet. For an enhanced game day experience, be sure to download the Ravens smartphone app from your app store. In addition, the stadium's cellular network supports multiple carriers, including Verizon, AT&T and Sprint.

Will Call

Will Call windows are located on the West side of the stadium, near Russell Street, between Gates A and D. During the football season, Will Call is open from 9 a.m. to 5 p.m. Monday - Friday, and Saturday 10 a.m. to 4 p.m., the week of a home game only. On game day, the window is open 2 1/2 hours prior to kickoff. Photo identification is required for all pickups.

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