Tim has the privilege of working with many of our stadium partners to ensure that they get what they need to make our gameday operate seamlessly. After months of not hosting an NFL game, his work starts as early as August to start setting up our stadium; moving and adding bike rack, checking on the presentation of our concourses, making cleanliness a focus in all areas of our stadium, and ensuring all safety measures are met by setting up and testing our entry process. Tim's attention to detail helps all the behind-the-scenes work get done. I want to call out one example of this from our Texans game and just one of the reasons why Tim is nominated for the President's Award.
On Friday before our Texans game, Elli and Reggie from the Ticket Office were checking on our Perch location. As they were walking around, they noticed that lantern flies had taken over the area. They made our operations team aware of the situation and that's when Tim stepped into action. Taking 2 hours out of his set up time for gameday, Tim walked the Perch area to help get rid of and eliminate any of the bugs that were living around the concession stands and seating bowl. While up there he was also trying to get rid of any standing water that was in the area to avoid any incidents on gameday. These 2 tasks are not part of the normal gameday set up, but Tim and his team knew it would help enhance the guest experience if this was taken care of before gameday instead of waiting for guests to call in the concerns.
Tim is always performing these above and beyond tasks from behind the scenes to make sure our stadium looks ready for guests and for our players. His attention to detail and his ability to pivot and see the bigger picture in things is what makes him a great asset to the Stadium Operations team. Thank you Tim for putting our guests' needs first and making sure our stadium continues to meet our guests expectations.
