PSL-FAQ

When will my season tickets be mailed?

PSL Owners can typically expect, depending upon the game schedule, that their season tickets will arrive in late July. Tickets are sent via first class mail.

What are my playoff options?

All PSL owners are afforded the option of renewing their PSL seat locations and parking passes (if applicable) for any postseason games held at M&T Bank Stadium. It is our policy that playoff ticket invoices reflect billing for a two-game package, which represents the maximum number of potential home playoff games.

Playoff invoices are typically mailed in November, if it is determined that the Ravens could qualify to host a postseason game at M&T Bank Stadium. Playoff invoices will be mailed when possible. However, invoices may be sent via email in December in certain circumstances. Please make sure that your email address is up to date and that Ravens emails are being delivered to your inbox, rather than to a junk or spam folder.

Early Playoff Opt-In Opportunity - Reserve your Playoff Tickets & Save with No Money Down

PSL Owners have an early opportunity to commit to playoff tickets prior to the start of the regular season. Commit now and lock in regular season pricing (ten game average) with no money down if the Ravens host a Wild Card Playoff Game at M&T Bank Stadium. This benefit is exclusive to PSL Owners and is only good until September 6, 2018, when the Wild Card price will increase to a higher price.

Download the Early Playoff Opt-In Guide for information on how to renew your Playoff tickets online through My Ravens Account Manager or download the Early Raven Playoff Form and return by mail or fax to opt in. PSL Owners can also opt in for Playoffs using the Ravens App - Download the How To Renew Using the Ravens App Guide.

What can I do online with Ravens Account Manager?

All PSL Owners can log in to Account Manager to view invoices, pay bills, manage tickets, and purchase additional single game tickets online. Ticket options include print at home, transfer tickets, post tickets for sale, and donate tickets. See the "Helpful Links" section on the right of the page for guides showing how to utilize these functions.

Scroll down to the bottom of this page to log in. Your account number and a password or PIN number is required. If you need to retrieve your log in credentials, please call the ticket office at 410-261-RAVE (7283).

PSL Owners can also log in via the Ravens App, by going to the stadium tab, clicking "PSL Owner Information," & "My Ravens Ticket Account."

*Please note that PSL Owners should never share account information, including account number and password, with untrusted sources.

Where can I buy additional single game tickets?

Once tickets are on sale, PSL Owners can log in to Account Manager to purchase additional single game tickets or can purchase online via Ticketmaster. Please call the ticket office at 410-261-RAVE (7283) for more information.

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How can I buy away game tickets?

The Ravens receive a limited number of tickets for each away game, which are specifically intended for use by team personnel. PSL Owners may request access to purchase unused away game tickets by submitting a written request to the Ravens ticket office. Please note that the visiting team ticket allotment is typically located in the higher rows of the upper level in most stadiums. In addition, confirmation of the availability of tickets cannot be made until (3) days prior to the game requested no matter when the request is received. Please fax your request to 410-468-1340 including your name, PSL account number, phone number, game date, and number of tickets, or call 410-261-RAVE (7283).

In the event that the Ravens make the Playoffs and play on the road, the same procedures will apply. PSL Owner requests may only be submitted once the date, time, and location are confirmed.

PSL Owners can also purchase away game tickets from the home team or on the secondary market through the NFL Ticket Exchange powered by Ticketmaster.

Contact the home team

Atlanta Falcons - (404) 223-8444

Carolina Panthers - (704) 358-7800

Cincinnati Bengals - (866) 621-TDTD (8383)

Cleveland Browns - (440) 824-3434

Kansas City Chiefs - (816) 920-9300

Los Angeles Chargers - (877) 242-7437

Pittsburgh Steelers - (412) 323-1200

Tennessee Titans - (615) 565-4200

Ticketmaster - (800) 745-3000

How do I buy tickets to the Hall of Fame Game?

The Ravens will kick off the NFL's preseason slate by playing in the Hall of Fame Game against the Chicago Bears on Thursday, Aug. 2 at 8 p.m. The Hall of Fame Game launches the 2018 Enshrinement Week and takes place two days before the Class of 2018, including LB Ray Lewis, is enshrined into the Hall.

Official Ticket Packages for the 2018 Pro Football Hall of Fame Enshrinement Week are on sale now at hofexperiences.com or by calling 844-751-0532. A variety of ticket packages provide fans with VIP experiences, premium seating and parties with Hall of Famers. Packages range from event day offerings to four-day experiences that include many exclusive extras.

Individual tickets to the 2018 Hall of Fame Game and Enshrinement Ceremony will go on sale Friday, Feb. 16 at 10 a.m. ET and will be available at profootballhof.com/tickets.

What benefits do PSL owners receive?

In order to purchase Ravens Season Tickets in M&T Bank Stadium, the purchase of a PERMANENT SEAT LICENSE (PSL) is required. A Permanent Seat License is a one-time purchase that transfers the ownership rights of the seat(s) from the team to the individual licensee. It is a contractual agreement between the team and the PSL Owner and, as long as the tickets are renewed each season, you maintain ownership of your PSL(s). You can pass your PSL(s) down to family members, friends, or sell them to another individual.

​What can I do with the Baltimore Ravens mobile app?

Get the official mobile app of the Baltimore Ravens to catch breaking news, access your PSL account manager to transfer or sell tickets, purchase parking, view stadium and concessions maps, and more.

​What is variable Pricing?

Variable ticket pricing sets prices for individual games in a season that parallel ticket demand. The Ravens will utilize a two-tier pricing model that establishes separate pricing for preseason and regular season games.

Please view our Stadium Diagram for a full list of season ticket and non-season ticket pricing for preseason and regular season games. Please note that non-season ticket pricing is subject to change

The implementation of variable pricing in 2016 was in response to feedback in our annual fan surveys, where PSL Owners have consistently asked us to recognize the value of preseason versus regular season games in our pricing.

With the implementation of variable pricing in 2016, we are keeping pace with other professional franchises in the region, including NFL teams. The Orioles, Nationals, Capitals and Wizards all utilize variable pricing as well as 28 of the 31 NFL teams.

If you have any questions related to our new variable ticket pricing, please call the ticket office at (410) 261-RAVE (7283).

​How do I change my contact information?

ADDRESS CHANGES

To change the address on a PSL account, the account holder of record must submit a written request, including the PSL account number, old address, new address, and signature of the PSL account holder. For business accounts, please send an address update on company letterhead and include signatures from two employees. You will receive a confirmation email or phone call once the address change has been processed. We recommend that you not use a P.O. Box address, in the event that a special delivery service is used. Special delivery services typically do not deliver to P.O. Box addresses.

The last day to change your address for the 2017 season tickets mailing and the yearbook mailing is May 31st.

NAME CHANGES

To change the name on a personal account, a PSL Transfer must be completed online via the Baltimore Ravens PSL Marketplace (powered by STR Marketplace). To begin a private PSL Transfer, click here.

For more information on PSL Transfers, see the Private PSL Transfers section below.

To change the attention name on a corporate account, a written request must be made in writing by the person listed as the original attention name or by a current officer of the organization with a brief description of why the name is changing, i.e. new contact or left company. Requests of this nature must be submitted on company letterhead. Please include the PSL account number on all correspondence.

PHONE/EMAIL CHANGES

Phone numbers and email addresses can be updated online through Account Manager or by calling the ticket office at 410-261-RAVE (7283). Please note that each account must have a unique email address.

​Can I upgrade my PSLs?

We are currently sold out of PSLs with a wait list and are unable to upgrade. The best way to upgrade seats is to sell your current PSL(s) and purchase a new PSL from another current owner who is looking to sell.

If you are looking to purchase additional PSLs, you can buy from a current PSL Owner through the PSL Marketplace or join the The List.

HOW DO I SELL MY PSLs?

Current PSL Owners who have a buyer lined up can conduct a private PSL Transfer. If you are looking for a buyer, you can list your PSL for sale online through the PSL Marketplace.

PSL MARKETPLACE

The PSL Marketplace is the official website to buy or sell Ravens PSLs. You can view prior sales data for similar seats and post listings of PSLs you want to sell. The Marketplace will take a 10% commission from the seller and add 10% to the cost for the buyer. For more information on selling PSLs, the Marketplace, and the face value of PSLs, visit the Buy/Sell PSLs page.

PRIVATE PSL TRANSFERS

Those parties who intend to transfer the rights to their Permanent Seat License(s) must conduct a private transfer online via the Baltimore Ravens PSL Marketplace (powered by STR Marketplace). To begin a private PSL Transfer, click here. Private transfers must be initiated by the seller. Click here to view a step-by-step guide on how to conduct a private transfer.

A $50 per seat transfer fee is required for all private transfers. In the unfortunate event of a death in the family, the transfer fee may be waived with proper documentation, if the PSL rights are being transferred to an immediate family member.

There are two options for private transfers. In a Private Transfer, you will submit paperwork online through the PSL Marketplace and pay the standard $50 per PSL fee. They buyer and seller will handle the exchange of money on their own. In a Private Sale Transfer, the PSL Marketplace will handle the transfer of money from buyer to seller. The fee for a Private Sale Transfer is 5% of the sale price (minimum $50 per PSL).

WHEN WILL MY PSL TRANSFER BY PROCESSED?

Transfer processing periods are from January 1st – May 15th and from September 1st – October 15th each year. Private transfers conducted outside of these windows will be processed during the following transfer processing period. During these periods, once a transfer has been approved by the Ravens Ticket Office, paperwork will be officially processed for the PSLs to go into the new owner's name within a few weeks. Shortly after the transfer has been processed, executed copies of the transfer paperwork will be mailed to both parties and the new owner will receive any applicable invoices.

If you have any questions or concerns regarding PSL Transfers, please call the Ravens Ticket Office at 410-261-RAVE (7283). Questions pertaining directly to the PSL Marketplace should be directed to STR at 1-800-768-1076.

PLEASE NOTE: Parking passes are NOT transferable.

​Can I purchase season parking?

Season parking passes are sold to PSL owners by permit only. All stadium parking lots are currently sold out. Parking is not transferrable.

A limited number of season parking passes are available in the Horseshoe Casino Garage, with options for general parking and valet parking. Please call the ticket office at 410-261-RAVE (7283) for more information or return the Order Form to purchase a pass.

Season parking passes are also available in private lots and garages in the area through Parking Panda.

​Can I reprint my tickets?

Tickets should be secured in a safe place at all times. If tickets are lost, stolen or the correct game tickets are left at home, tickets can be re-printed under the following guidelines:

  • Tickets lost or left at home: A $20.00 fee will apply to all ticket re-prints at the box office. This fee is non-refundable.
  • Damaged Tickets: Re-prints will be provided at no charge if the original ticket is provided and verified by the ticket office.
  • Stolen Tickets: Re-prints will be provided at no charge only after an official police report is provided to the Ticket Office.

Reprints can be obtained from Account Manager, by calling the ticket office at 410-261-RAVE or at specified ticket windows on gameday.

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