Questions regarding ADA seating at M&T Bank Stadium can be directed to Kristin Yates by calling 410-261-RAVE (7283).

Closed Captioning

The Baltimore Ravens have teamed up with Caption Colorado to provide closed captioning for the hearing impaired at Ravens’ home games via personal text-enabled cell phones, and smart phones or a courtesy handset acquired on game day. We suggest that hearing impaired guests take advantage of the free software download to enable their personal device, however it must be done prior to the game.

To download the software please follow these steps:

Go to www.mobilecap.net.
Click on install.
Check either “BlackBerry” or “Window Mobile.”
Download program.
Return to home screen and click on the new icon.
When prompted, enter your name and event code 1016.
The program will start running automatically.
Remember to log out after the event!

The courtesy handsets can be acquired on game day at any Guest Services Location (Section 100,127, 500 or 527), or at the Club Level Concierge Desks (Section 202, 223, 229, or 250) inside M&T Bank Stadium.

Drop-Off Area

A drop-off area for disabled guests is located along the Northbound Russell Street Service Drive on the West side of M&T Bank Stadium between Gates A & D. Disabled guests can be dropped off at this location, prior to parking the vehicle, and picked up after the game.

Elevators

There are four banks of elevators in M&T Bank Stadium, two on the North side and two on the South side, serving all levels of the stadium. North side elevators are located near sections 102 & 151 and South side elevators are located near sections 124 & 129. These elevators are for the exclusive use of suite owners and guests with disabilities requiring the use of an elevator.

Entry

Guests with disabilities can enter any gate at M&T Bank Stadium.

Escalators

There are two (2) escalators in M&T Bank Stadium, one on the North side (near section 150) and one on the South side (near section 127). Escalators only service the Club Level and thus only guests holding a Club Level ticket may utilize the escalators.

Guest Services Centers

Guest Service Centers are located on the Lower Level concourse (Sections 100 &127), Upper Level concourse (Sections 525 & 553), and at the Club Level concierge desks (Sections 202/203, 223/224, 229/230, 250/251).

Parking

M&T Bank Stadium has 100 parking spaces for disabled patrons. These spaces are located in lots B, C & R, which is located underneath Russell Street, and are sold on game day on a first-come, first-serve basis. These spaces cannot be purchased in advance. Access to disabled parking spaces is limited to vehicles with disabled license plates or valid disabled hangtags. In addition, the person to whom the disabled tag was issued must be in the vehicle and may be asked to provide a state MVA disabled registration card.

Click here to view stadium and parking lot diagrams.

Restrooms

There are 64 restrooms located throughout M&T Bank Stadium. All are equipped with accommodations for disabled guests.

Seating

M&T Bank Stadium complies with ADA requirements with regard to disabled seating. Seating exists for use by disabled guests and their companions on all levels of the stadium. All disabled seats are wheelchair accessible. Disabled seating can be purchased on either a season or single game basis.

Service Animals

Only service animals are allowed in M&T Bank Stadium.

Telephones

There are 80 public telephones located throughout M&T Bank Stadium on the Lower and Upper Level concourses & Club Level concourse.

TTY Telephones

12 TTY phones are located throughout M&T Bank Stadium.

Wheelchair Availability

A limited number of wheelchairs are available at Guest Services Centers located on each level of the stadium.

Accessible Seating Policies

Ticket Information

In order to provide accessible seats to as many individuals who need them as possible, the Ravens request that accessible seats not be resold without adhering to Ravens’ policies.

The purpose of this policy is to protect the rights of our disabled guests.
If an individual is unable to attend a game in their accessible seats, they are encouraged to contact the Ravens, who will provide options.
PSL Owners interested in selling their PSL(s) in an accessible seating area are encouraged to contact the Ravens Ticket Office at (410) 261-RAVE prior to any PSL sale. The Ravens will provide options.
The Ravens reserve the right to cancel seats if it becomes apparent that the seats are not being used by the person(s) for whom they are intended under the ADA and this Policy.
The Ravens reserve the right not to sell accessible seats to an individual based on repeated misuse or nonuse of the seats. A letter will be sent to the individual to this effect.

The Ravens request that all owners and purchasers of accessible seats complete a Disability Needs Form (see bottom of page) on an annual basis.

Completion of this form will enable the Ravens to provide a reasonable accommodation to eligible guests based on both an individual’s request and the Ravens’ assessment of individual needs.
PSL Owners will be asked to complete this form prior to the distribution of season tickets.
Single game ticket buyers will be asked to complete this form upon their request to purchase tickets.

As a standard operating procedure, the Ravens make visual inspections of all accessible seating areas during every home game.

Seats are monitored closely during each game to ensure proper usage and comfortable accommodations for all guests at M&T Bank Stadium.
The Ravens encourage disabled guests to contact the Ravens if they are unable to attend select games throughout a given season – the Ravens will provide options.
The Ravens reserve the right to provide alternative seating, should it become apparent that the seats are not being used by the person(s) for whom they are intended under the ADA and this Policy.

A single individual or entity may own no more than four (4) total PSL’s in the accessible seating area: one (1) disabled guest and up to three (3) companions.

As noted in the Permanent Seat License Agreement: “Licensor may limit the number of Seat Licenses licensed to any one individual or entity in its sole discretion.”
Due to the high demand for accessible seating, we limit the number of ADA PSL’s to four (4) in order to provide the opportunity for accessible seating to as many guests in need as possible.
PSL’s and season tickets are currently sold out and a PSL wait list exists; therefore this Policy will apply to future purchases. Present PSL Owners of less than four (4) total PSL’s in all seating areas will not be permitted to increase the number of their seats without joining the PSL wait list.

Single game ticket limit per household: 2 tickets per game; total of 2 games

All single game seating will be assigned based on a ticket lottery.
This ticket limit is consistent with the policy for all single game ticket buyers for Ravens games at M&T Bank Stadium.
Due to the limited supply of individual game tickets, having a limit allows a greater opportunity to more people.

If availability exists, PSL Owners may exchange non-ADA seating for ADA seating. All ADA ticket exchanges and seating accommodation requests must be completed by the Friday before a home game at 5:00 p.m.

In the case of a Tuesday – Saturday home game, ticket exchanges or seating accommodation requests must be completed no later than the day before the game at 5:00 p.m. (No later than Wednesday at 5:00 p.m. for a Thursday game.)
The Ravens Ticket Office should be contacted as soon as it is apparent that a seating accommodation or change is needed so that the Ravens Ticket Office and Stadium Operations Departments have adequate time to make the necessary ticket and seating arrangements.

Any relocation or accommodation request made after the time specified in this Policy will not be guaranteed. This includes, but is not limited to, guests arriving at the stadium on gameday in possession of tickets for non-accessible seating with the expectation of being accommodated in an accessible seating area.

In accordance with the Americans with Disabilities Act, the Ravens are not required to provide accessible seats in the event of a sellout.

Disabled guests have no greater right to obtain tickets to a sold out game than do non-disabled guests.
If general seating is sold out and ADA seating remains, available equal access seating may be released for general public sale.

PSL Owners may be entitled to exchange out an entire season of tickets, based on circumstance, need and available accommodations.

The requestor will be required to fill out a Disability Needs Form. The individual will not be allowed to exchange their tickets until this form is completed and received by the Ravens Ticket Office.
Exchanging for the entire season can only occur on a 1:1 ratio: If an individual needs to relocate, they can exchange their one ticket for one accessible seat for the season. If they have a companion, their companion must exchange their one ticket for one accessible seat for the season as well.
All ticket exchanges are valid for the specified season only. Exchanges do not carry over to the following season, and the original seats will be returned to the PSL account.

If disabled seating is available the week of a game, tickets may be purchased by phone, but must be picked up by the purchaser at the lobby of the Ravens Ticket Office on or before game day.

Individuals must show proper photo identification to pick up tickets.
The purchaser will be required to complete a Disability Needs Form. It is suggested that this form be completed in advance and placed on file.
The Ravens encourage anyone interested in purchasing single game tickets in an accessible area to contact the Ravens Ticket Office as soon as possible – this will increase the chance of obtaining tickets, in addition to providing more seating and pricing options.

Individuals who are interested in purchasing accessible single game tickets, but are not PSL Owners, can contact the Ravens Ticket Office at (410) 261-RAVE on the same date and time that all other single game Ravens tickets go on sale to the general public (typically late July.)

Individuals who contact the Ravens prior to the date of the general public sale to request tickets will be told to call back on the sale date set by the Ravens.
There will be no exceptions to this policy.

Disability Needs Forms

Disability Needs Form (PSL Owners) | Disability Needs Form (Single Game Tickets)

Accessible Seats