Baltimore Ravens M&T Bank Stadium Know Before You Go COVID FAQ

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WE WANT YOU AT 100%

As a ticketholder, you must agree that neither you, nor any of your guests, will attend a game if any one or more of the following is true on game day:

  • Within the prior 14 days, you have tested positive for, or been exposed to someone who has tested positive for, COVID-19
  • Within the prior 48 hours, you have experienced symptoms of COVID-19 (e.g., a fever of 100.4⁰F or higher, cough, shortness of breath or difficulty breathing, chills, repeated shaking, muscle pain/achiness, headache, sore throat, loss of taste or smell, nasal congestion, runny nose, vomiting, diarrhea, fatigue or any other symptoms associated with COVID-19 identified by the CDC)
  • Within the prior 14 days, you have travelled to any state or international territory identified by federal or applicable local governments as being subject to travel or quarantine advisories due to COVID-19.

COVID-19 WARNING & ASSUMPTION OF RISK

YOU MUST FOLLOW ALL STADIUM POLICIES, INCLUDING HEALTH AND SAFETY POLICIES, AND POSTED INSTRUCTIONS WHILE IN THE STADIUM AND ON STADIUM GROUNDS.

AN INHERENT RISK OF EXPOSURE TO COVID-19 EXISTS IN ANY PUBLIC PLACE WHERE PEOPLE ARE PRESENT. COVID-19 IS AN EXTREMELY CONTAGIOUS DISEASE THAT CAN LEAD TO SEVERE ILLNESS AND DEATH. ACCORDING TO THE CENTERS FOR DISEASE CONTROL AND PREVENTION, SENIOR CITIZENS AND THOSE WITH UNDERLYING MEDICAL CONDITIONS ARE ESPECIALLY VULNERABLE.

BY ENTERING THE STADIUM AND STADIUM GROUNDS, YOU VOLUNTARILY ASSUME ALL RISKS RELATED TO EXPOSURE TO COVID-19.

Here's the Gameplan for Gameday

We're all in this together. Here are the rules for enjoying the game and taking on our common opponent, COVID-19.

How to Protect Yourself and Others

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Physical Distancing

You are required to follow all six-foot physical distancing markers that will be displayed throughout common areas inside and outside stadiums. These markers will help you line up for security screening, restrooms, retail locations and concessions. Remember, we're in this together so please be respectful of other fans and their space.

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Face Coverings

Face coverings will be mandatory for anyone in-stadium (fans and staff) and must be worn at all times (other than actively eating or drinking in your seats), including during security screening. Masks must completely and tightly cover the wearer's nose and mouth.

All fans and employees will be required to wear face masks at all times (except when actively eating and drinking) when waiting for entry into the stadium and inside the stadium's Bag Buffer Zone. Face shields, open-chin triangle bandanas and face coverings containing exhalation valves or vents, mesh material or holes of any kind are not acceptable face coverings. The face mask requirement will not apply to children under the age of 2. Ticketholders and guests with issues or concerns regarding the mask requirements are encouraged to contact Ravens Guest Experience prior to Game Day at contact.us@ravens.nfl.net

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Hygiene

In addition to hand washing stations in all restrooms, hand sanitizer will be readily available for your use throughout the stadium. You may also bring your own hand sanitizer (2.5 oz. bottle or smaller).

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First Aid

  • If you're in the stadium and begin to feel ill, you should immediately go to the nearest dedicated isolation area, located outside Gate A or Gate D. SAFE personnel will be able to direct you. The stadium's onsite medical team will be fully prepared to evaluate you on-site.
  • If you feel ill at any point before leaving or on your way to the stadium, we ask that you please be a good teammate and stay home.
  • Guests failing to adhere to this policy will be subject to enforcement of our fan code of conduct.

What’s Different This Year

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Mobile-Only Tickets

All tickets at M&T Bank stadium will be digital and can be accessed through the Ravens app on fans mobile devices. Please have your mobile ticket ready prior to arriving at M&T Bank Stadium.

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NO Tailgating

Tailgating will not be permitted during the 2020 season and parking lots will open 2 hours prior to game time. Parking spaces will not be socially distanced and RavensWalk will not be operational.

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Gate Times/Designated Entrances

  • Stadium gates will open 90 minutes prior to game time, guests must enter the gate that is listed on your mobile ticket.
  • Fans with Club Level tickets: Once entering the appropriate gate, Club Level ticket holders can access the club using the club escalators located across from section 129 (South side) or 148 (North side).
  • Fans with Suite Level tickets: Once entering the appropriate gate, Suite Level ticket holders can access the Suite levels using the new escalators located across from section 117 (South side) or 148 (North side).
  • When exiting your seats for concessions, restrooms or following the game, please wait for aisles to clear to avoid congestion and please maintain proper social distancing requirements.
  • The NFL Clear Bag Policy is still in effect.
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Pod Seating

  • Game tickets will be distributed in "pods" to support physical distancing between each group of ticketholders attending together, with the expectation that fans will be attending games with family members from their household.
  • Ticketing pods will be arranged six feet apart from the next seating pod (both in the same row and in front/behind the pod). Each pod will have access to the aisle with no crossover. Ticketholders MUST sit in assigned seats. Seats not in use will be blocked off and not available.
  • Guests who receive tickets from a broken pod (not part of the same household) are not guaranteed relocation options and may have to leave the stadium.
  • Rows 1-8 are considered part of the Media Operational Zone and is restricted to credentialed media for that area.
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Face Coverings

Approved facial coverings are required due to COVID-19. No novelty type Halloween masks are permitted to be worn inside M&T Bank Stadium.

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Cashless Payment Systems

M&T Bank Stadium will be cashless for food, beverage, and retail purchases. The Ravens accept Visa, the preferred card of the Baltimore Ravens, and other products including Amex and MasterCard. Google Pay and Apple Pay will also be accepted. Reverse ATM's (Sections 117, 146, 226, and 250) will be available for fans who need to exchange their cash for a Visa prepaid debit card. Ravens prefer Visa.

What the Ravens Staff is Doing to Ensure a Safe Environment

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Enhanced Cleaning

  • We're taking cleaning and disinfection to the next level. All "high touch" surfaces in stadium common areas will be cleaned before, during and after each game or stadium event.
  • "High touch" surfaces include door handles, elevator buttons, handrails, sink handles, toilets, ATMs and other touch screens, turnstiles, vestibules, and water fountains.
  • Club level tables will be cleaned after each use.
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Staff Safety

  • All staff and stadium employees will be required to complete a health screening and have their temperature taken before entering the building. Any temperature above 100.4⁰F will be flagged, and that employee will be sent home.
  • Like fans, all staff and stadium employees will be required to wear a face covering inside the building. They will also be required to complete a short heath screening questionnaire before entering the stadium on gameday.
  • For those staff who work in concessions or handle any "high touch" surfaces, gloves and additional personal protective equipment may also be required.
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Concessions Safety

  • To protect fans purchasing food on game day, the Ravens and our concession partners have eliminated condiment stands and will have pre-packaged condiments.
  • Replaced buffets with attendants to serve food and installed touchless utensil dispensers.
  • All items will be sold in pre-packaged units or packaged in closed containers.
  • Using single serve cutlery kits and plasticware rollups.
  • Socially distanced queuing.
  • Masks and gloves required for all staff members. Hand washing and gloves will be changed out every 30 minutes.
  • Disinfectant Clean Team focusing on high touched equipment during the event.
  • Sanitizer bottle given to each team member at arrival.
  • Cashless operation with contactless credit card devices (note: tax no longer included in purchase price)
  • Reverse ATMs are located on the Lower Level (sections 117 & 146) and the Club Level (sections 226 & 250).
  • Guests are still permitted to bring your own food in a clear plastic bag on gameday.
  • Some amenities may not be available with a reduced stadium capacity.
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Retail Safety

The following Retail locations will be open:

  • Stores open: 113, 126, 140, 153
  • Portables open: 103, 119, 134, 148
  • Club: 226, 248

Retail available in all zones with enhanced social distancing efforts to reduce guest contact including:

  • Plexiglass shields installed at every cash register.
  • More floor space for distancing in each store.
  • Limited number of guest in the store at a given time.
  • Floor markers to keep guests distanced.
  • Hand sanitizer available at all retail locations.
  • Cash will not be accepted.
  • Reverse ATMs are located on the Lower Level (sections 117 & 146) and the Club Level (sections 226 & 250).

Please note: According to the CDC, older adults and people of any age with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. All guests should evaluate their risk in determining whether to attend a game.

To help maintain physical distancing guidelines, ticketholders must also agree that they will not sell, transfer or otherwise provide any of their game tickets to anyone other than family with whom they have been sheltering (or other trusted acquaintances), unless selling, transferring or otherwise providing all such tickets (i.e., the full pod of tickets) to one party.

COVID-19 Resources

Our Team. Our Community.

A global pandemic, the Coronavirus (COVID-19) has impacted our lives. The Ravens remain committed to supporting our community.

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