fan guide

Download the 2012 Fan Guide

All gates open 2 hours prior to kickoff. Due to heightened security measures at the gates, we strongly urge all guests to arrive at the stadium as early as possible to avoid entrance delays particularly in colder weather. Re-entry into M&T Bank Stadium is not permitted. If medication is required, be sure to have it with you upon entry. All guests entering the stadium are subject to search. Refusal to comply may be grounds to prohibit admission. Guests will not be permitted to enter the stadium if they are visibly intoxicated.

• Backpacks
• Tote Bags
• Large Purses
• Grocery-type bags
• Plastic bags
• Beverages
• Coolers/Thermoses
• Bottles (plastic or glass)
• Cans
• Containers/Flasks
• Air Horns
• Horns of any kind
• Cowbells
• Artificial noise makers
• Whistles
• Laser pointers/pens
• Umbrellas
• Flag/banner poles
• Weapons or dangerous objects
• Video Cameras
• Camera monopods and tripods
• Hard Foam Fingers
• Footballs or Balls of any kind

• Nothing larger than a freezer-sized zip-lock clear bag;
• Diaper bags (with a child of appropriate age);
• Blankets, tarps, coats/jackets, binoculars and camera cases; fanny packs
• Small purses, however any purse and its contents must fit into a space no bigger than 1 cubic foot (12 x 12 x 12) in size. No exceptions.

Thank you for your understanding and cooperation in helping to make our stadium safe.

When you attend a game at M&T Bank Stadium, you should expect a great deal from this event. Our goals are:

• Excellent competition: The Ravens goal is to go to and win Super Bowls.
• Excellent effort: Ravens players are expected to give their best on every play.
• Excellent customer satisfaction: Ravens and stadium associates will do everything possible to make your day at the stadium the best it can be.
• The best video display boards and sound system in any stadium in the country.
• A clean stadium, especially in the restrooms and concession areas.
• Concessionaires who serve the best and most varied food in any stadium.
• The friendliest, most courteous, knowledgeable and efficient game day staff anywhere.
• Fellow fans who celebrate the Ravens and the NFL experience, but who do not interfere with other fans enjoyment of the game.

Ravens fans are the best in the NFL due to their enthusiasm, team support and sportsmanship. Fans help shape the Ravens' image. We encourage our fans to create a high-energy environment in lending support to the team while maintaining a friendly and family-oriented atmosphere. Abusive/foul language or fighting will not be tolerated and will result in immediate ejection without refund. All game day employees work hand in hand at each of our games to ensure your game day experience is a positive one. Have fun, root hard, show respect for the fans around you, but don’t be a jerk! The Ravens reserve the right to eject any person whose behavior is unruly or illegal in nature: First-time offenders will be ejected from the stadium immediately. Second-time offenders will lose their PSL's and season tickets.

Our mission is winning – winning football games on the field and winning off the field by serving our fans and being a positive force in the community.

Accessible (ADA) seating is available throughout the stadium, on all three levels. Guests who require ADA seating, including PSL Owners, should contact the ticket office at 410-261-RAVE (7283) to purchase those seats in advance. Seats are offered on a first-come, first-serve basis and ADA seating may not be available on game day. ADA parking is located in lots B/C and Lot R (located off of the Russell Street service drive). ADA parking cannot be purchased in advance and is first-come, first-serve. Access to disabled parking spaces is limited to vehicles with disabled license plates or valid disabled hangtags. In addition, the person to whom the disabled tag was issued must be in the vehicle, will be asked to provide a state MVA disabled registration card, state-issued identification and a valid game ticket.

More on Disabled Services »

To change the address on a PSL account, the request must be submitted in writing and signed by the primary account holder of record. The PSL Owner should include the account number on the fax or letter. An address change form is preferred.

Please remember to change your phone numbers and e-mail address. Send requests to:

Baltimore Ravens Ticket Office
Attn: Address Change
M&T Bank Stadium
1101 Russell Street Baltimore, MD 21230
Fax: 410-468-1340

The last day to change your address for the season tickets is May 31st.

Fans must be 21 or older to purchase/consume alcoholic beverages at the stadium and parking lots. Proper identification is required to purchase any alcoholic beverage. The Ravens and our concessionaire reserve the right to check proof of legal drinking age. Guests will not be permitted to enter the stadium if they are visibly intoxicated. Drunk and disorderly behavior will result in ejection from the stadium without refund. A maximum of two (2) alcoholic beverages per purchase is permitted, which may be reduced without prior notice. All alcohol sales end at the conclusion of the third (3rd) quarter, but may be discontinued at any time at the discretion of stadium management.

All lots at M&T Bank Stadium are sold in advance by permit only. If you do not have a permit, please consider an area garage or surface lot. Look for the Ravens logo at downtown parking locations! There are more than 30,000 spaces in garages and lots North, East, South and West of M&T Bank Stadium. For locations of parking garages, call 410-261-RAVE(7283) or see our Directions/Parking section.

Park and Ride Bus Transportation

For transit information, call: 410-539-5000 or 1-866-RIDE-MTA or visit mtamaryland.com

Reserve Ravens Parking In Advance

For fans without permits for M&T Bank Stadium parking lots, an arrangement has been established with ParkWhiz.com to allow fans advance purchase of guaranteed Ravens parking at a host of downtown locations on a single game or season basis.

Purchase advance parking now »

Ravens Ride offers a safe, comfortable and convenient transportation solution with departures from Carney, Jessup, South West & White Marsh Park and Rides as well as Manchester, Westminster and Owings Mills.

The “Ravens Walk” bus will depart 3.5 hours prior to kickoff so you may enjoy Ravens Walk before the game! Reservations are strongly suggested for the “Ravens Walk” bus. For more information on pricing, pickup times, and to find the location nearest you, please visit www.ravensride.com.

Season bus passes are available at discounted rates, and pre-season game transportation is also available.

Nine (9) M&T Bank ATM machines are located throughout the stadium. Four ATM machines are located on the lower level concourse (Sections 107, 117, 134 and 146), three are located on the Club Level concourse (Sections 204, 226 and 249) and two are located on the upper level concourse (Sections 502 and 530).

The Bacardi Zone is located on the lower level concourse near Section 128. This bar features Bacardi products and multiple televisions to watch pre-game NFL programming for groups of approximately 60 people. Each guest receives a premium game ticket, Ravens hat, an all-you-can-eat catered menu and all-you-can-drink Coca-Cola, domestic beer and Bacardi products beginning 2 1/2 hours prior to kickoff. For more information on the Bacardi Zone, please call 410-261-RAVE (7283). The Bacardi Zone is open to all fans beginning 30 minutes prior to kickoff. For more information visit our Hospitality section.

Banners are permitted provided they are not commercial, political, offensive, or in poor taste. Banners may not obstruct the view of any fans; cover existing stadium signage including fascia walls/field walls or markings; or present any safety hazard. Banners or flags may not be attached to a pole.

Bicycle Parking - The designated bicycle parking area at M&T Bank Stadium is conveniently located along the Gwynns Falls Trail, between gates B & C. The area is marked with a large reflective sign and is monitored by security personnel during Ravens games.

The Bud Light Party Zone is a newly constructed bar located on the lower level concourse near section 134. This bar features Budweiser products and multiple televisions to watch pre-game NFL programming for groups of approximately 30 people. Each guest receives a premium game ticket, Ravens hat, an all-you-can-eat catered menu and all-you-can-drink Coca-Cola, Bud products and premium spirits beginning 2 ½ hours prior to kickoff. For more information on the Bud Light Party Zone, please call 410-261-RAVE (7283). The Bud Light Party Zone is open to all fans beginning 30 minutes prior to kickoff.

Small still photography cameras are permitted in the stadium during Ravens games. Small pocket sized digital cameras with a zoom lens 6 inches or shorter are permitted. Larger 35mm cameras cannot exceed 3 inches in length. Please refrain from using flash photography. Video cameras are strictly prohibited. NFL policy prohibits the video taping of any Ravens game unless written authorization has been obtained from the Baltimore Ravens.

Children age 2 and under may be held in an adult’s lap and are not required to have a ticket to the game.

The Ravens have teamed up with Caption Colorado to provide closed captioning for the hearing impaired at Ravens’ home games via personal text-enabled cell phones and smart phones, or a courtesy handset acquired on game day. Hearing impaired guests can enable their personal device; however it must be done prior to the game.  Please follow these easy steps….

• Go to www.mobilecap.net.

• When prompted, enter your name and event  id 1016.

• The program will start running automatically.

• Remember to log out after the event!

The courtesy handsets can be acquired on game day at any Guest Services Location (Section 100, 127, 500, or 527), or at the Club Level Concierge Desks (Sections 202, 223, 229, or 250) inside M&T Bank Stadium.

The Club Level is exclusive to club and suite level ticket holders. You must have a valid game day ticket for entry. When leaving the Club Level, a Club Level re-entry pass must be obtained. This pass will be required along with the Club Level game ticket to re-enter the Club Level.

Club lounges are available for non-gameday events and offer great views of the city. This exclusive facility is available for weddings, social events, business meetings and other functions. Contact Aramark at 410-230-8004 to book your event.

Ravens fans can expect outstanding quality and value when seeking refreshments. Aramark, a nationally recognized leader in stadium concessions, provides an extensive assortment of dining options, ranging from standard stadium fare to local favorites. There are 44 concession stands located on the lower and upper levels and 11 stands on the Club Level. Aramark accepts Visa, Master Card, American Express, and Discover.

The Ravens accept Visa, MasterCard or American Express. Visa is the preferred card of the Baltimore Ravens and is welcomed wherever payment cards are accepted. Whether you’re purchasing game tickets, breezing through the concession line or buying that special piece of merchandise, for game day, Visa is the way to go!

Fans of legal drinking age who hold a valid driver’s license are eligible to become designated drivers. For pledging not to drink alcoholic beverages during the game and for accepting responsibility for driving other members of their group home, designated drivers receive a redeemable coupon for use at the concession stands for one free O'Doul's non-alcoholic beer or Coca-Cola fountain soda product during the game. Sign up at any Guest Services Center or on the Club Level at any one of the four concierge desks.

Unauthorized fans who jump onto the field surface at any point during the game will considered as trespassers and will be arrested. The Ravens reserve the right to eject any person whose behavior is unacceptable or illegal in nature. PSL Owners are held accountable for any guest utilizing game tickets associated with their account. Game tickets will be collected from those fans without refund and the guest will be escorted from M&T Bank Stadium. A guest ejection may result in the loss of Permanent Seat License (PSL) and season ticket rights. See Guest Assist for more information on stadium assistance related to unacceptable behavior.

There are two banks of elevators located on both the North and South sides of the stadium for use by suite patrons, holding either suite tickets or passes, and disabled persons.

Five (5) first aid stations are located throughout the stadium. Union Memorial Hospital provides medical services two (2) hours prior to the game, during the game and up to 30 minutes after the game ends. In the event of a medical emergency, please notify the nearest Ravens personnel. First aid locations are: Lower Level Concourse: Sections 100 & 127; Club Level: Section 203; Upper Level and Upper Suite Level: Sections 518 & 545.

As part of NBC’s agreement to televise Sunday night football, flexible scheduling will be utilized for Sunday start times for the final 7 weeks of the season. This allows the NFL to bring more attractive match-ups to a national audience late in the season, and allows teams having breakout years to play their way onto the Sunday night schedule. For the 2012 season, flexible scheduling will occur in weeks 11-17. The NFL will announce the Sunday night match-up as well as games moving to 4:15 p.m. ET, no later than twelve (12) days prior to the scheduled games. For week 17, the required notice goes to 6 days prior to the scheduled games. We suggest that you monitor our site www.baltimoreravens.com and other media sources to confirm game times throughout the season.

Entry gates are Gate A (North), Gate B (East), Gate C (Southeast) or Gate D (Southwest), Media Gate (South), Hamburg Gate (Northwest) and two gates on the West side of the stadium. Suite entrances are exclusively for use by fans holding suite level tickets. Gates open to the public 2 hours prior to kickoff. Tickets will be scanned using bar code readers upon entry to ensure authenticity.

Two great options are MTA public transportation and the Ravens Ride bus service. For light rail service, subway or bus routes call the MTA at 410-539-5000 or 1-866-RIDE-MTA or visit www.mtamaryland.com. Get more information on parking here.

For groups of 30 or more, private pre-game hospitality tents are available. Located just outside the stadium gates, each guest receives a premium game ticket, Ravens hat, an all-you-can-eat catered menu and all-you-can drink beer & Coca-Cola products, beginning 2 1/2 hours prior to kickoff. Call 410-261-RAVE (7283) to book your hospitality tent today! For larger groups of 60, 90 or more, inquire about hosting your next pre-game party inside the Bacardi Zone or Talon Pub. For more information visit our hospitality section.

Guest Assist is the text messaging service available to guests at M&T Bank Stadium. Any guest may call for assistance during events by sending a text message from their cell phone. By using the Guest Assist system, you will be able to report issues and concerns, and call for assistance in a fast, easy and convenient way. Here's how it works:

1. Open a blank text message and address the message to 410-988-2008
2. Text messages can be up to 160 characters in length
3. A subject for the text message is not required.
4. When your text message is received, you receive an immediate response message stating, "Your message has been received by stadium personnel."
5. If more information is needed, the Guest Assist operator will respond with additional questions.

Guest Services Centers are located throughout the stadium. Guest Services representatives assists fans during games with stadium information, lost children, driving directions, car trouble, wheelchairs and hearing impaired devices. Guest Services Centers are located on the lower level concourse (Sections 100 & 127), upper level concourse (Sections 525 & 553) and at the Club Level concierge desks (Sections 202/203, 223/224, 229/230 and 250/251).

Any items found should be turned in immediately to a Guest Services attendant, Club Level concierge desk or to an usher. To inquire about lost items, contact Lost & Found at 410-230-8505. Due to the volume of calls, the lost and found at M&T Bank Stadium is voicemail operated. Please leave a message indicating a description of your missing item, your name and contact information. Stadium security will return your call only if your item has been recovered.

All guests are encouraged to visit a Guest Services Center with their children to obtain an ID wristband. The child’s name, wristband number, and seat location is registered in a confidential log book. Any child who is lost would then be escorted to a Guest Services Center and quickly returned to his/her respective seat location.

NOTE: Depending on the needs of the guest, this service is available to all, regardless of age.

Tickets should be secured in a safe place at all times. If tickets are lost or stolen, tickets can be re-printed under the following guidelines: Tickets lost, left at home or incorrect game ticket – A non-refundable, $20.00 per ticket fee will apply to all ticket re-prints. Damaged tickets – Re-prints will be provided at no charge if the original ticket is provided and verified by the ticket office. Stolen Tickets – Re-prints will be provided at no charge only after an official police report is provided to the ticket office. Re-prints can be obtained by calling the ticket office at 410-261-RAVE or at specified ticket windows on gameday.

Poe is available to make appearances at special events! If you'd like to book Poe for your next party or event please visit www.baltimoreravens.com/mascots or call 410-701-4000.

Stadium merchandise stands and retail stores are operated by Facility Merchandising, Incorporated, (FMI). There are 16 merchandise locations at M&T Bank Stadium. Store locations are as follows: Lower level concourse (Sections 100, 105, 113, 121, 126, 132, 140 and 146), on the Club Level (Sections 203, 226 and 248), on the upper level concourse (Sections 509, 517, 534 and 546) and a merchandise tent on Ravens Walk. For all of your Ravens merchandise log onto www.baltimoreravensstore.com or call 410-230-8224. Visit the Ravens Team Store at the Sports Legends Museum - open 7 days a week, 10am – 5pm (7:30pm if the Orioles have a home game). The museum is located in historic Camden Station at the gateway to Oriole Park at Camden Yards – 301 W. Camden Street, Baltimore, MD 21201. Visit our online store.

Miller Time Tavern

Stop by the Miller Time Tavern for an ice cold Miller Lite starting two hours prior to kickoff and throughout the game! Come check out the Miller Time Tavern tent located next to Gate B.

• Watch other NFL games and standings on 6 flat screen TVs
• Open to all gameday ticket holders
• All your favorite Miller beers available
• Happy hour pricing on Miller Lite during the first hour the tent is open each game
• Live Pre-game show with WBAL 1090AM
• Heated in the winter

To change the attention name on an account, requests must be submitted in writing to the Ravens ticket office by the primary account holder of record. If the account is in a company’s name, the request must be made on company letterhead. The PSL Owner must include their account number and signature on the fax or letter. Depending on the nature of the change, a transfer form may be required.

The parking operator for the Camden Yards Sports Complex is Central Parking Systems. To contact Central Parking Systems, call 410-347-9330. Parking lots open 5 hours prior to kickoff. All lots at M&T Bank Stadium are sold by permit only. Please call in advance if you have a bus or oversized vehicle.

More information on Directions/Parking »

Permanent Seat Licenses and season tickets are currently sold out and a waiting list (“The List”) has been created for interested parties. Contact the ticket office at 410-261-RAVE (7283) for more information. Fans looking to buy or sell PSLs can also visit the Ravens PSL Marketplace.

Looking to buy or sell PSLs or wait list positions? Visit the Ravens PSL Marketplace is the official site to buy or sell your Ravens PSLs and Wait List Positions. All postings are verified by the Ravens.

More information on the easiest way to buy or sell PSLs »

Mailing Address:
Baltimore Ravens
M&T Bank Stadium
1101 Russell Street
Baltimore, MD 21230

Phone: 410-261-RAVE
Fax: 410-468-1340
TTY Service for Hearing Impaired: 410-243-9994

M&T Bank Stadium Box Office
Open: July 23rd - End of season.
Hours of operation: Mon-Fri 9:00 a.m.-5:00 p.m. (also open Saturday prior to home games)

Tired of doing all the work to put on the perfect tailgate? If so, leave the food at home and head to AAA Ravens Walk for the ultimate tailgate experience for all Ravens Fans. Located on the walkway leading from Oriole Park to M&T Bank Stadium, between lots B and C, fans can experience one of the NFL’s best pre-game tailgate areas. Open 3 hours before every Ravens home game, fans can enjoy a number of different bars and food stations (with special pricing), a live DJ and a big screen TV while participating in fun tailgate activities.

There are 46 restrooms on the upper and lower concourses and 28 on the Club Level. Family restrooms (with changing tables) are located on the lower level concourse, Sections 127 & 153; upper level concourse Sections 513, 527, 540 & 553. Changing stations are available in all restrooms. All restrooms are handicap accessible.

For information on purchasing a luxury suite for the season at M&T Bank Stadium, please call 410-701-4128.

Fans may purchase available tickets either at the Box Office on the west side of M&T Bank Stadium or through Ticketmaster Outlets/Phone Charge (410-547-SEAT) and via the Internet (www.ticketmaster.com). Single game tickets for the 2012 season go on sale Friday, July 20th, via Ticketmaster only. The Ravens box office will be open beginning Monday, July 23rd, from 9 a.m. to 5 p.m., Monday through Friday and Saturdays from 10 a.m. to 4 p.m. when there is a Ravens home game on the Sunday or Monday after.

More information »

M & T Bank Stadium is now a smoke-free facility as required by Maryland State Law.  There are no designated smoking areas inside M & T Bank Stadium.  Designated smoking areas are located outside of Gates A, B, C, and D. Proceed to the designated smoking areas 25 feet or greater from the stadium entry gates.  This policy also applies to electronic cigarettes or any alternative smoking product – they are not permitted.  Guests who fail to comply with this policy may be ejected from the stadium.  Thank you for your attention to this new policy.

Stadium tours can be booked in advance for groups of 20 or more. To schedule a tour call 410-261-RAVE(7283).

• Cooking is not permitted within two (2) feet of vehicles.
• Charcoal Cooking: Use self-starting briquettes only. No lighter fluid is permitted. Always use fresh coals.
• Propane Cooking: There is a twenty-pound tank limit. The canister must be mounted to grill assembly.
• Fires are not to be left unattended! Discard used coals in red barrels located in the lot. All fires must be contained and operated in a safe manner at all times. Do not place hot grills under your vehicle to be used later.
• Open burning in Baltimore City is prohibited. Recreational fires, outdoor fire pits and the use of any combustible of flammable liquids in a container or open space as a fuel source is prohibited.
• The fire code official is authorized to order the extinguishment of open burning that creates or adds to a hazardous or objectionable situation.

The Ravens and Central Parking Systems want your tailgate experience to be safe and enjoyable for all. Please contact our Guest Services representatives at 410-230-8017 or Central Parking at 410-347-9330 if you have any questions.

The Talon Pub is located on the lower level concourse near Section 148. This bar features Guinness, Crown Royal, Tanqueray and other Diageo products and multiple televisions to watch pre-game NFL programming. This large sports bar is available for pre-game rental groups of 90 or more guests. Each guest receives a premium game ticket, Ravens hat, an all-you-can-eat catered menu and all-you-can-drink Coca-Cola, domestic beer and Diageo products beginning 2 1/2 hours prior to kickoff. For more information on the Talon Pub, please call 410-261-RAVE (7283). The Talon Pub is open to all fans beginning 30 minutes prior to kickoff. For more information visit our Hospitality section.

“The List” is the official wait list for PSL and season ticket purchases. Membership is capped at 3,000. For information on how to join please call the ticket office at 410-261-RAVE (7283) or visit our Wait List section.

You can conveniently donate your tickets to the Ravens local charity through the Ravens All-Community Team Foundation. Simply log in to your personal account and select the tickets you wish to donate. Click Donate to Charity and your tickets will be automatically forwarded to the Community Relations Department. Please note: tickets must be sent at least 7 days prior to the game to allow for proper distribution.

The Ravens Ticket Office does not exchange tickets.

The Ravens Ticket Exchange

Have questions about the NFL Ticket Exchange powered by Ticketmaster? Please contact NFL Ticket Exchange Customer Service with questions or for more information at 1-888-NFL-5944 (1-888-635-5944) or nflticketexchange@ticketmaster.com.

Note: Tickets may be sold for more than the price listed on the ticket. In addition, as part of their PSL ownership, PSL owners have responsibility for the actions of guests utilizing their tickets even if tickets are sold via the NFL TicketExchange or other similar outlets.

Ticket Forwarding

Email your tickets to virtually anyone up to 3 hours before any home game via ticket forwarding. This service allows you the option to email tickets to friends, family or clients when you can’t attend a game. Simply log in to your personal account and follow these easy steps:

• Step 1: Select the ticket or group of tickets you wish to send. You can forward more than one ticket at a time per game, but only to a single recipient.

• Step 2: Enter the recipient’s first and last name and email address and select Forward.

• Step 3: Submit your billing information. The charge for forwarding tickets is $3.00 per ticket – a cost-effective alternative to overnight delivery or courier services.

To charge tickets by phone, call Ticketmaster phone charge:

Toll Free: 800-551-SEAT(7328)
Baltimore 410-547-SEAT(7328)
Washington,D.C. 202-397-SEAT(7328)
Northern Virginia 703-573-SEAT(7328)

Ticketmaster outlets are located in all Macy's stores as well as other locations throughout Maryland, Washington D.C. and Virginia. To find the closest outlet or to purchase tickets online, visit www.ticketmaster.com.

Ticket Re-Selling on Stadium Property

For the safety and enjoyment of our fans, please note that ticket re-sales on or around M&T Bank Stadium and the Camden Yards Sports Complex (including box office and parking areas) are subject to the following laws:

• Ticket scalping, or selling tickets at more than face value, is a misdemeanor under Baltimore City law, which could result in arrest and criminal prosecution.
• Ticket re-sale at face value or less constitutes solicitation and/or commercial activity, both of which are prohibited by Maryland law on property owned or operated by the Maryland Stadium Authority. Such conduct could result in citation and criminal prosecution.

Learn more about scalping law »

Between January 1 and May 15 or September 1 and October 15 of each year, PSL transfers are permitted by completing a PSL Transfer Form. Forms can be obtained by contacting the Ravens ticket office via mail or phone, or by downloading a Permanent Seat License Transfer Form. Transfer forms must be notarized and original signatures are required (no copies). All transfers must be approved by the Ravens. There is a $50 per seat transfer fee. Parking passes are not transferable. Transfers completed via The Ravens PSL Marketplace are not subject to the per seat transfer fee.

Umbrellas are not permitted in the stadium for the safety and sightlines of other fans. Rain gear of choice is a poncho. For more information on prohibited/permitted items see our list above.

Will Call windows are located on the West side of the stadium, near Russell Street, between Gates A and D. During the football season, Will Call is open from 9 a.m. to 5 p.m. Monday - Friday, and Saturday 10 a.m. to 4 p.m., the week of a home game only. On game day, the window is open 2 1/2 hours prior to kickoff. Photo identification is required for all pickups.