Fan Guide 4

Guest Services Centers

Guest Services Centers are located throughout the stadium. Guest Services representatives assists fans during games with stadium information, lost children, driving directions, car trouble, wheelchairs and hearing impaired devices. Guest Services Centers are located on the lower level concourse (Sections 100 & 127), upper level concourse (Sections 525 & 553) and at the Club Level concierge desks (Sections 202/203, 223/224, 229/230 and 250/251).

First-time visitors are encouraged to visit one of the Guest Services centers to receive a First Game Certificate to commemorate the experience and a button to wear during the game! Buttons are also available for military appreciation, birthdays, and other celebrations.

Lost and Found

Any items found should be turned in immediately to a Guest Services attendant, Club Level concierge desk or to an usher. To inquire about lost items, contact Lost & Found at 410-230-8505. Due to the volume of calls, the lost and found at M&T Bank Stadium is voicemail operated. Please leave a message indicating a description of your missing item, your name and contact information. Stadium security will return your call only if your item has been recovered.

Lost Children Wristbands

All guests are encouraged to visit a Guest Services Center with their children to obtain an ID wristband. The child's name, wristband number, and seat location is registered in a confidential log book. Any child who is lost would then be escorted to a Guest Services Center and quickly returned to his/her respective seat location.

NOTE: Depending on the needs of the guest, this service is available to all, regardless of age.

Lost or Stolen Tickets / Re-Prints

Tickets should be secured in a safe place at all times. If tickets are lost or stolen, tickets can be re-printed under the following guidelines: Tickets lost, left at home or incorrect game ticket – A non-refundable, $20.00 per ticket fee will apply to all ticket re-prints. Damaged tickets – Re-prints will be provided at no charge if the original ticket is provided and verified by the ticket office. Stolen Tickets – Re-prints will be provided at no charge only after an official police report is provided to the ticket office. Re-prints can be obtained by calling the ticket office at 410-261-RAVE or at specified ticket windows on gameday.

Mascot Appearances

Poe is available to make appearances at special events! If you'd like to book Poe for your next party or event please visit or call 410-701-4000.


Stadium retail stores are operated by the Baltimore Ravens. There are 16 merchandise locations at M&T Bank Stadium. Store locations are as follows: Lower level concourse (Sections 100, 105, 113, 121, 126, 132, 140 and 146), on the Club Level (Sections 203, 226 and 248), on the upper level concourse (Sections 501, 526, 534 and 546) and a merchandise tent on Ravens Walk. For all of your Ravens merchandise log onto or call 410-230-8224.

Name Change

To change the attention name on an account, requests must be submitted in writing to the Ravens ticket office by the primary account holder of record. If the account is in a company's name, the request must be made on company letterhead. The PSL Owner must include their account number and signature on the fax or letter. Depending on the nature of the change, a transfer form may be required.

Online Account Manager

PSL Owners can log in to the online Ticket Account Manager to make payments, print tickets, forward tickets to a friend, donate tickets to charity, buy ticket to an upcoming game, or post ticket for sale on TicketExchange.

*Please note that PSL Owners should never share account information, including account number and password, with untrusted sources.

Parking Operations

The parking operator for the Camden Yards Sports Complex is SP+. To contact SP+, call 410-347-9330. Parking lots open 5 hours prior to kickoff. All lots at M&T Bank Stadium are sold by permit only. Please call in advance if you have a bus or oversized vehicle.