Baltimore Ravens Digital Tickets FAQ
FAQ: Secure Digital Tickets
Why go digital?
Simple, Smart, Secure
- Secure Digital Tickets are part of an NFL initiative that involves all 32 teams.
- Secure Digital ticketing opens the door to do more for fans down the road
- Reduced risk of lost, stolen, counterfeit, or forgotten tickets
- Secure Digital tickets allow fans to quickly and easily send tickets to guests, even minutes before kickoff
- More efficient access to M&T Bank Stadium
What if I forgot my password?
PSL Owners can click the "forgot password" link and a code will be emailed or texted to you. After entering the temporary code that was provided to you via email or text, you will be prompted to set a permanent password. Then you will use your new password to log in to the Ravens app. You can also call the ticket office at 410-261-RAVE (7283) for help with resetting your password or to check which email address is associated with your account manager.
Can I print my ticket from home?
No. This year, all tickets are fully digital.
What if I do not have a smart phone?
Tickets are completely mobile. If a PSL Owner needs to send a ticket to someone who does not have a smart phone, please contact the ticket office at 410-261-7283.
Can I use a screenshot of my ticket?
No, a secure digital ticket must be provided either within the app, the mobile website or within your phone's wallet to gain entry. Secure digital tickets have a rotating barcode that changes every few seconds. Screenshots will not be valid for entry.
What happens if my ticket doesn't scan properly?
That can usually be solved by turning your screen brightness to the highest setting. However, if you have ticket issues at the gate, please see a Ticket Resolution specialist, located at Gates, A, B, C, & D, or visit the ticket office, located between Gates E & F.
What if I lose connectivity or can't connect to my account at M&T Bank Stadium?
View your tickets before you go and they're always ready in the App, even when WiFi is slow. The ability to add tickets to Apple Wallet or Google Pay is available and encouraged.
When should I download my ticket?
We recommend that you view your tickets at least 24 hours before the game to make sure you are familiar with how to access them on gameday. As soon as your tickets are in your Ravens account on the app, you can save them to your Apple Wallet or Google Pay.
What if my phone breaks, dies, or is lost/stolen before I arrive?
Simply come to the box office, located on the Russell St Service Drive, between Gates E & F, present your ID and we'll print your tickets for you.
Can I have multiple tickets on a single phone?
Yes, however, it's much easier to send each attendee their individual ticket. You can use the transfer tickets option to send each guest their ticket.
What if my entire party isn't with me when I'm ready to enter?
You can use the Ravens app to easily transfer each guest their ticket individually since each person entering will need a ticket to get in.
Does the person I send the tickets to need a Ticketmaster or Ravens account?
Yes. If they don't have one already, they will create one in the acceptance process.
What does the recipient need to do in order to claim the tickets that I sent?
The recipient will receive an email or text with a link directing them to log in or create a Ravens Ticketmaster account. They will use a browser to claim the tickets. After claiming the tickets, the recipient will download the Baltimore Ravens Mobile App (if they don't already have it downloaded) to access their mobile tickets!
I received a transfer link and when I click it, there is an error message that says, "transfer link expired." What do I do?
You may have already claimed the tickets. Try to log into your account by clicking "Account Manager," at the top of this page. Go to manage my tickets. If you see the game listed, then you have already claimed the tickets. You can view the barcode on the Ravens App or by using your phone's browser. This will be scanned at the gate.
If you have not clicked the link yet, you may need the sender to cancel the transfer and resend. Or you can call the ticket office for assistance at 410-261-RAVE (7283). Please have the seat location or name of the sender before calling.
I received tickets and it says I already have an account. How can I get my log in information?
To retrieve your log in information, click "forgot password," and you will receive an email with instructions.
I received tickets, but I don't have a smartphone to use at the gate. What should I do?
Please call the ticket office at 410-261-RAVE (7283) for assistance.
What if I forward tickets to the wrong person, can I recall the tickets?
Yes, you can reclaim the tickets, as long as they haven't already been accepted by the recipient, by clicking "Cancel Transfer." If the recipient has already accepted the tickets, you will need them to transfer the tickets back to you.
Can ticket holders transfer tickets after the event has started?
Yes, you can send tickets after the event has started, but not after the ticket has been scanned. You cannot sell tickets after the event has begun.
Is my personal information secure?
Our venue is PCI compliant, giving you the highest available security to ensure that your credit card, driver's license, and account password are all well protected.