Baltimore Ravens PSL FAQ

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Frequently Asked Questions

Frequently Asked Questions

FAQ

What are the Playoff Options for PSL Owners?

All PSL owners are afforded the option of renewing their PSL seat locations and parking passes (if applicable) for any postseason games held at M&T Bank Stadium. Playoff invoices were sent in conjunction with 2018 season ticket renewals and invoices can be accessed at any time via Baltimore Ravens Account Manager.

It is our policy that playoff ticket invoices reflect billing for a two-game package, which represents the maximum number of potential home playoff games. Pricing is based on the maximum total cost for a Divisional Playoff game and an AFC Championship.

Playoff Renewal Options: Due no later than 5:00 p.m. Friday, December 21, 2018.

How will Playoff Tickets be delivered?

All Playoff tickets will be digital tickets. If a home game is guaranteed and payment has been received, the PSL Owner Digital Ticket Card and mobile ticket will be activated. Scan the card or phone at the gate just like prior home games.

Parking passes will be mailed.

Can PSL Owners purchase extra Playoff tickets?

In the event that the Ravens host a home Playoff game, a special PSL Owner pre-sale will be available through ticketmaster.com prior to the general public sale. Details will be emailed at a later date.

Where can I find more information on digital ticketing?

Please visit the Digital Ticketing page for more information on digital and mobile tickets, including accessing mobile tickets, sending tickets, selling tickets, and more.

Which option should PSL Owners use: the PSL Owner Ticket Card or Mobile tickets?

The PSL Owner Ticket Card is best for those that are attending every home game. PSL Owners can easily store the card in a wallet or use the PSL Owner lanyard provided to scan the card at the gate for every home game. PSL Owners do not need to load games onto the cards – all games are already on each card! PSL Owners have one card per seat. 

Mobile tickets are best for those that are sharing season tickets or those that are bringing different guests to the games. PSL Owners can easily send tickets to friends or family using the Ravens App and each guest will have a mobile ticket on their own device.​

When will my season tickets be mailed?

PSL Owners can typically expect, depending upon the game schedule, that their season tickets will arrive in late July. Tickets are sent via first class mail.

How can I use my PSL Owner discount on Ravens merchandise?

PSL Owners received a special discount code via email that can be used online at shop.baltimoreravens.com.

At any Ravens Team Store at M&T Bank Stadium, PSL Owners can show their Ticket Card or access their discount card from a mobile device to receive 10% off purchase for general PSL Owners and 15% off for Club Level PSL Owners.

What can I do online with Ravens Account Manager?

All PSL Owners can log in to Account Manager to view invoices, pay bills, manage tickets, and purchase additional single game tickets online. Ticket options include send tickets, post tickets for sale, donate tickets, and access mobile tickets. See the "Helpful Links" section at the top of the page for guides showing how to utilize these functions.

Click the "Manage My Account" button at the top of this page to log in using the email address associated with your PSL account and your password/PIN. If you need to retrieve your log in credentials, please call the ticket office at 410-261-RAVE (7283).

PSL Owners can also log in via the Baltimore Ravens App, by clicking "Tickets," then "Manage My Tickets."

For more information on digital tickets and managing tickets via the Ravens App, please visit the Digital Ticketing Page.

*Please note that PSL Owners should never share account information, including account number and password, with untrusted sources.

What if I forget my password for my Ravens Account Manager?

PSL Owners can click the “forgot password” link and a new password will be emailed to you. Please note that you must reset the password on a desktop computer and temporary passwords are not accepted on the Ravens App. After entering the temporary password, you will be prompted to set a permanent password. Then you can use the new password to log in on the Raven App. You can also call the ticket office at 410-261-RAVE (7283) to retrieve your log in credentials.

Where can I buy additional single game tickets?

Once tickets are on sale, PSL Owners can log in to Account Manager to purchase additional single game tickets or can purchase online via Ticketmaster. Please call the ticket office at 410-261-RAVE (7283) for more information.

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What is variable Pricing?

Variable ticket pricing sets prices for individual games in a season that parallel ticket demand. The Ravens will utilize a two-tier pricing model that establishes separate pricing for preseason and regular season games.

Please view our Stadium Diagram for a full list of season ticket and non-season ticket pricing for preseason and regular season games. Please note that non-season ticket pricing is subject to change

The implementation of variable pricing in 2016 was in response to feedback in our annual fan surveys, where PSL Owners have consistently asked us to recognize the value of preseason versus regular season games in our pricing.

With the implementation of variable pricing in 2016, we are keeping pace with other professional franchises in the region, including NFL teams. The Orioles, Nationals, Capitals and Wizards all utilize variable pricing as well as 28 of the 31 NFL teams.

​How do I change my contact information?

ADDRESS CHANGES

To change the address on a PSL account, please email ravens.ticketoffice@ravens.nfl.net and include your account number, old address, and new address. Address change requests must come from the email address listed on the PSL account. You will receive a confirmation email once the address change has been processed. We recommend that you not use a P.O. Box address, in the event that a special delivery service is used. Special delivery services typically do not deliver to P.O. Box addresses.

The last day to change your address for the season tickets mailing and the yearbook mailing is May 31st.

NAME CHANGES

To change the name on a personal account, a PSL Transfer must be completed online via the Baltimore Ravens PSL Marketplace (powered by STR Marketplace). To begin a private PSL Transfer, click here.

For more information on PSL Transfers, see the Private PSL Transfers section below.

To change the attention name on a corporate account, a written request must be made in writing by the person listed as the original attention name or by a current officer of the organization with a brief description of why the name is changing, i.e. new contact or left company. Requests of this nature must be submitted on company letterhead. Please include the PSL account number on all correspondence.

PHONE/EMAIL CHANGES

Phone numbers and email addresses can be updated online through Account Manager or by calling the ticket office at 410-261-RAVE (7283). Please note that each account must have a unique email address.

​Can I upgrade my PSLs?

We are currently sold out of PSLs with a wait list and are unable to upgrade. The best way to upgrade seats is to sell your current PSL(s) and purchase a new PSL from another current owner who is looking to sell.

If you are looking to purchase additional PSLs, you can buy from a current PSL Owner through the PSL Marketplace or join the The List.

HOW DO I SELL MY PSLs?

Current PSL Owners who have a buyer lined up can conduct a private PSL Transfer. If you are looking for a buyer, you can list your PSL for sale online through the PSL Marketplace.

PSL MARKETPLACE

The PSL Marketplace is the official website to buy or sell Ravens PSLs. You can view prior sales data for similar seats and post listings of PSLs you want to sell. The Marketplace will take a 10% commission from the seller and add 10% to the cost for the buyer. For more information on selling PSLs, the Marketplace, and the face value of PSLs, visit the Buy/Sell PSLs page.

PRIVATE PSL TRANSFERS

Those parties who intend to transfer the rights to their Permanent Seat License(s) must conduct a private transfer online via the Baltimore Ravens PSL Marketplace (powered by STR Marketplace). To begin a private PSL Transfer, click here. Private transfers must be initiated by the seller.

A $50 per seat transfer fee is required for all private transfers. In the unfortunate event of a death in the family, the transfer fee may be waived with proper documentation, if the PSL rights are being transferred to an immediate family member.

There are two options for private transfers. In a Private Transfer, you will submit paperwork online through the PSL Marketplace and pay the standard $50 per PSL fee. They buyer and seller will handle the exchange of money on their own. In a Private Sale Transfer, the PSL Marketplace will handle the transfer of money from buyer to seller. The fee for a Private Sale Transfer is 5% of the sale price (minimum $50 per PSL).

WHEN WILL MY PSL TRANSFER BY PROCESSED?

Transfer processing periods are from January 1st – May 15th and from September 1st – October 15th each year. Private transfers conducted outside of these windows will be processed during the following transfer processing period. During these periods, once a transfer has been approved by the Ravens Ticket Office, paperwork will be officially processed for the PSLs to go into the new owner's name within a few weeks. Shortly after the transfer has been processed, executed copies of the transfer paperwork will be mailed to both parties and the new owner will receive any applicable invoices.

If you have any questions or concerns regarding PSL Transfers, please call the Ravens Ticket Office at 410-261-RAVE (7283). Questions pertaining directly to the PSL Marketplace should be directed to STR at 1-800-768-1076.

PLEASE NOTE: Parking passes are NOT transferable.

Can I purchase season parking?

Season parking passes are sold to PSL owners by permit only. All stadium parking lots are currently sold out. Parking is not transferrable.

A limited number of season parking passes are available in the Horseshoe Casino Garage, with options for general parking and valet parking. Please call the ticket office at 410-261-RAVE (7283) for more information or return the order form to purchase a pass.

Season parking passes are also available in private lots and garages in the area through Parking Panda.

Can I reprint my tickets?

Tickets should be secured in a safe place at all times. If tickets are lost or stolen, please contact the ticket office to reprint tickets and reset the barcode. If tickets are left at home, mobile tickets can be accessed via the Ravens App by signing in to your Ravens Account Manager or Ticketmaster account.

Mobile tickets can be obtained from Account Manager, or reprints can be obtained by calling the ticket office at 410-261-RAVE or at specified ticket windows on gameday.

What if I can’t attend a game?

PSL Owners can use Account Manager to transfer tickets to a friend, post for sale, or donate to charity. You can log in at the top of this page by clicking “Manage My Account,” or in the Baltimore Ravens App by clicking “Tickets,” then “Manage My Tickets.”

For more information on digital tickets and managing tickets via the Ravens App, please visit the Digital Ticketing Page.

When is the box office open?

The ticket office is open Monday – on Friday from 9:00 a.m. to 5:00 p.m. During the week, ticket office guests will park in Lot D and enter through the SW Suite Lobby. The box office windows on Russell St will not be open. 

The box office window on Russell St. is also open on Saturdays, from 10:00 a.m. to 4:00 p.m., prior to a home game on Sunday or Monday.

On gameday, the box office windows on Russell St. will open 2.5 hours prior to kickoff.

What should I do if I lose my card?

If you lose your card, please contact the ticket office at 410-261-RAVE (7283) for replacement options.

Can I give my PSL Owner Ticket Card to a guest?

PSL Owners may give their cards to friends and family members that are attending games. We recommend only giving the card to trusted family members. Alternatively, PSL Owners can send tickets using the Ravens App or Account Manager online.

If I send tickets electronically, what does the recipient need to do in order to claim the tickets?

The recipient will receive an email with a link directing them to log in or create a Ravens Ticketmaster account. They will use a browser to claim the tickets: safari or chrome on a mobile device or any browser on a desktop computer. After claiming the tickets, the recipient will download the Baltimore Ravens Mobile App to access mobile tickets!

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