Fan Guide 5

PSL Account Incident Review

Incidents of inappropriate behavior or ejection involving guests holding tickets for PSL seat locations are reviewed to determine if the incident violates PSL Agreement fan conduct provisions. The review of the incident would include the following:

  1. A determination of the nature and seriousness of the incident. Any incident resulting in ejection would be considered serious.​
  2. The relationship the offender(s) has to the PSL Owner.
  3. How the tickets were acquired by the offender(s).
  4. Past history of incidents related to the PSL Owner or PSL account or the offenders.
  5. A notification of the incident and results of the review will be provided by mail to the PSL Owner once the review is completed.

Ravens Ticket Office

Mailing Address:​​
Baltimore Ravens
M&T Bank Stadium
1101 Russell Street
Baltimore, MD 21230

Phone: 410-261-RAVE
Fax: 410-468-1340
TTY Service for Hearing Impaired: 410-243-9994

M&T Bank Stadium Box Office
Hours of operation: Mon-Fri 9:00 a.m.-5:00 p.m. (also open Saturday prior to home games from 10 am to 4 pm and Sundays for game day)

Single game Ravens ticket purchases will begin on Wednesday, July 22 through the box office. All other stadium event tickets may be purchased at the box office at any time.

RavensWalk

Tired of doing all the work to put on the perfect tailgate? If so, leave the food at home and head to RavensWalk for the ultimate tailgate experience for all Ravens Fans. Located on the walkway leading from Oriole Park to M&T Bank Stadium, between lots B and C, fans can experience one of the NFL's best pre-game tailgate areas. Open 3 hours before every Ravens home game, fans can enjoy a number of different bars and food stations (with special pricing), a live DJ and a big screen TV while participating in fun tailgate activities.

Restrooms

There are 46 restrooms on the upper and lower concourses and 28 on the Club Level. Family restrooms (with changing tables) are located on the lower level concourse, Sections 127 & 153; upper level concourse Sections 513, 527, 540 & 553. Changing stations are available in all restrooms. All restrooms are handicap accessible.

Season Suites

For information on purchasing a luxury suite for the season at M&T Bank Stadium, please call 410-701-4128.

Single Game Tickets

Fans may purchase available tickets through Ticketmaster Outlets/Phone Charge (410-547-SEAT) and via the Internet (www.ticketmaster.com). Single game tickets for the 2018 season go on sale late July, via Ticketmaster only. Tickets may not be purchased at the stadium box office on the on sale date. Please check back for the exact on sale date and time.

Smoking Policy

M&T Bank Stadium is now a smoke-free facility as required by Maryland State Law. There are no designated smoking areas inside M&T Bank Stadium. Designated smoking areas are located outside of Gates A, B, C, and D. Proceed to the designated smoking areas 25 feet or greater from the stadium entry gates. This policy also applies to electronic cigarettes or any alternative smoking product – they are not permitted. Guests who fail to comply with this policy may be ejected from the stadium. Thank you for your attention to this new policy.

Stadium Tours

Stadium tours run about 90 minutes and typically include visits to the locker room, press level, club level, suite level, and partial field access. The tour guide will provide interesting facts about the stadium and team throughout the tour. To schedule a tour or for more information, please visit the Stadium Tour page of the website or call 410-261-RAVE (7283).

Tailgating Rules

For Ravens games, please download the Parking Rules & Regulations Brochure for more information.

Parking rules and regulations may vary for other, non-Ravens events at M&T Bank Stadium. Please call the ticket office at 410-261-RAVE (7283) for more information.

For oversized vehicles, please call SP+ at 410-347-9330.

​Text for Help

A text messaging service is available at M&T Bank Stadium that allows any guest to text for help from a cell phone at any event. With Text For Help, fans can report any issue or concern. It's fast, easy and convenient.

  1. Open a blank text message and address the message to 410-324-6141
  2. Text messages can be up to 160 characters in length
  3. A subject for the text message is not required.
  4. When your text message is received, you receive an immediate response message stating, "Your message has been received by stadium personnel."
  5. The issue will be reported to appropriate stadium personnel. If more information is needed, the operator will respond with additional questions.

Ticket Donation

You can conveniently donate your tickets to the Ravens local charity through the Ravens All-Community Team Foundation. Simply log in to your personal account and select the tickets you wish to donate. Click Donate to Charity and your tickets will be automatically forwarded to the Community Relations Department. Please note: tickets must be sent at least 7 days prior to the game to allow for proper distribution. 

Ticket Exchange Policy

The Ravens Ticket Office does not exchange tickets.

The Ravens Ticket Exchange

Can't use some of your season tickets? The NFL Ticket Exchange at NFL.com powered by Ticketmaster is the safest, most secure place for PSL Owners looking to sell Ravens tickets. Buyers feel confident that all seats posted are guaranteed, even for sold-out games. PSL Owners selling tickets will never deal with ticket delivery or worry about getting paid. Real Ravens fans, real Ravens tickets. Sell Your Tickets at NFL Ticket Exchange by Ticketmaster »

PSL Owners' accounts are linked to NFL Ticket Exchange. You can log in to Account Manager and click to post tickets for sale to be directed to NFL Ticket Exchange. By logging into your Ravens Account Manager first, your ticket barcodes will be linked and entered into Ticket Exchange automatically.

Have questions about the NFL Ticket Exchange powered by Ticketmaster? Please contact NFL Ticket Exchange Customer Service with questions or for more information at 1-888-NFL-5944 (1-888-635-5944) or nflticketexchange@ticketmaster.com.

Note: Tickets may be sold for more than the price listed on the ticket. In addition, as part of their PSL ownership, PSL owners have responsibility for the actions of guests utilizing their tickets even if tickets are sold via the NFL TicketExchange or other similar outlets. Also, ticket holders should never post a picture of the tickets including the barcode as that information could be used to sell tickets.

Ticket Forwarding/ Ticket Transfer

Email your tickets to virtually anyone up to 2 hours before any home game via ticket transfer. This service allows you the option to email tickets to friends, family or clients when you can't attend a game. Simply log in to your personal account and follow these easy steps:

  • *Step 1:*Select Manage My Tickets and then click on the game you would like to transfer. Make sure to select which seats you want to transfer, or click select all, then click the Transfer button on the right.
  • *Step 2:*Enter the recipient's first and last name and email address and click the Add button. After the recipient is added, make sure to click the box next to the name to select it.
  • *Step 3:*Select your preferences for a message, notification for unclaimed tickets, and price display. Click Next Step at the bottom. Make sure to select the box to agree to the terms of use and then click Complete Transfer.

How it works: Every ticket on your account carries a unique barcode, ensuring that they are authentic. During the forwarding process, the barcode on your original ticket is cancelled and the original ticket is no longer valid. The recipient is emailed a new ticket with a unique barcode that has been electronically issued. This new ticket can be printed using any standard printer. 

Ticket Reprints

Tickets should be secured in a safe place at all times. If tickets are lost, stolen or the correct game tickets are left at home, tickets can be re-printed under the following guidelines:

  • Tickets lost or left at home: A $20.00 fee will apply to all ticket re-prints. This fee is non-refundable.
  • Damaged Tickets: Re-prints will be provided at no charge if the original ticket is provided and verified by the ticket office.
  • Stolen Tickets: Re-prints will be provided at no charge only after an official police report is provided to the Ticket Office.

Reprints can be obtained by calling the ticket office at 410-261-RAVE or at specified ticket windows on game day.

PSL Owners can also reprint tickets at home for no extra charge by logging in to your online Ticket Account Manager. You have the option to generate new barcodes so that the previously printed tickets will no longer be valid. 

Ticketmaster

To charge tickets by phone, call Ticketmaster phone charge:

Toll Free: 800-551-SEAT (7328)
Baltimore 410-547-SEAT (7328)
Washington,D.C. 202-397-SEAT (7328)
Northern Virginia 703-573-SEAT (7328)

Ticketmaster outlets are located in all Macy's stores as well as other locations throughout Maryland, Washington D.C. and Virginia. To find the closest outlet or to purchase tickets online, visit www.ticketmaster.com.

Ticket Re-Selling on Stadium Property

For the safety and enjoyment of our fans, please note that ticket re-sales on or around M&T Bank Stadium and the Camden Yards Sports Complex (including box office and parking areas) are subject to the following laws:

  • Ticket re-sale constitutes solicitation and/or commercial activity, both of which are prohibited by Maryland law on property owned or operated by the Maryland Stadium Authority. Such conduct could result in citation and criminal prosecution.

Transfer of PSLs

Between January 1 and May 15 or September 1 and October 15 of each year, PSL transfers are permitted by completing a PSL Transfer Form online via the PSL Marketplace. All transfers must be approved by the Ravens and there is a $50 per seat fee for private transfers. Parking passes are not transferable. Please visit BaltimoreRavens.com/Tickets for more information.

Umbrellas

Umbrellas are not permitted in the stadium for the safety and sightlines of other fans. Rain gear of choice is a poncho. For more information on prohibited/permitted items see our list above.

WiFi

M&T Bank Stadium now features a state of the art, high density WiFi system that allows fans to quickly connect to the internet. This service, provided by Verizon and Extreme Networks, is free to all fans. WiFi coaches will be located throughout M&T Bank Stadium on game day to assist fans in connecting to the internet. For an enhanced game day experience, be sure to download the Ravens smartphone app from your app store. In addition, the stadium's cellular network supports multiple carriers, including Verizon, AT&T and Sprint.

Will Call

Will Call windows are located on the West side of the stadium, near Russell Street, between Gates A and D. During the football season, Will Call is open from 9 a.m. to 5 p.m. Monday - Friday, and Saturday 10 a.m. to 4 p.m., the week of a home game only. On game day, the window is open 2 1/2 hours prior to kickoff. Photo identification is required for all pickups.

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