Fan Guide 2

Fan Credo Expectations

When you attend a game at M&T Bank Stadium, you should expect a great deal from this event. Our goals are:​

  • Excellent competition: The Ravens goal is to go to and win Super Bowls.
  • Excellent effort: Ravens players are expected to give their best on every play.
  • Excellent customer satisfaction: Ravens and stadium employees will do everything possible to make your day at the stadium the best it can be.
  • The best video display boards and sound system in any stadium in the country.
  • A clean stadium, especially in the restrooms and concession areas.
  • Concessionaires who serve the best and most varied food in any stadium.
  • The friendliest, most courteous, knowledgeable and efficient game day staff anywhere.
  • Fellow fans who celebrate the Ravens and the NFL experience, but who do not interfere with other fans enjoyment of the game.

Fan Behavior

Ravens fans are the best in the NFL due to their enthusiasm, team support and sportsmanship. Fans help shape the Ravens' image. We encourage our fans to create a high-energy environment in lending support to the team while maintaining a friendly and family-oriented atmosphere.

Abusive/foul language, fighting, unruly behavior or behavior that is illegal in nature will not be tolerated and will result in immediate ejection without refund. Offenders are subject to possible legal consequences of their actions and PSL Owners will be notified regarding any incidents with guests holding tickets for their seats. Such incidents will be reviewed in conjunction with past PSL account history and patterns of inappropriate behavior will result in the loss of rights to PSL's and Season Tickets.

All game day employees work hand in hand at each of our games to ensure your game day experience is a positive one. Have fun, root hard, show respect for the fans around you, but don't be a jerk!

Accessible (ADA) Seating and Parking

Accessible (ADA) seating is available throughout the stadium, on all three levels. Guests who require ADA seating, including PSL Owners, should contact the ticket office at 410-261-RAVE (7283) to purchase those seats in advance. Seats are offered on a first-come, first-serve basis and ADA seating may not be available on game day. ADA parking is located in lots B/C and Lot R (located off of the Russell Street service drive). ADA parking cannot be purchased in advance and is first-come, first-serve. Access to disabled parking spaces is limited to vehicles with disabled license plates or valid disabled hangtags. In addition, the person to whom the disabled tag was issued must be in the vehicle, will be asked to provide a state MVA disabled registration card, state-issued identification and a valid game ticket.

Address Change

​To change the address on a PSL account, the request must be submitted in writing and signed by the primary account holder of record. The PSL Owner should include the account number on the fax or letter. An address change form is preferred.

For business accounts, please send the address update on company letterhead, including a signature from the secondary account name, a President or CEO.

Please remember to change your phone numbers and e-mail address. Send requests to:

Baltimore Ravens Ticket Office
Attn: Address Change
M&T Bank Stadium
1101 Russell Street Baltimore, MD 21230
Fax: 410-468-1340

The last day to change your address prior to the 2018 season ticket mailing and yearbook mailing was the last business day in May.

Once your address update has been processed, you will receive an email confirmation.


Fans must be 21 or older to purchase/consume alcoholic beverages at the stadium and parking lots. Proper identification is required to purchase any alcoholic beverage. The Ravens and our concessionaire reserve the right to check proof of legal drinking age. Guests will not be permitted to enter the stadium if they are visibly intoxicated. Drunk and disorderly behavior will result in ejection from the stadium without refund. A maximum of two (2) alcoholic beverages per purchase is permitted, which may be reduced without prior notice. All alcohol sales end at the conclusion of the third (3rd) quarter, but may be discontinued at any time at the discretion of stadium management.